Jacob Dostal
Auburn
Summary
Hands-on, results-oriented hospitality leader with extensive experience in operations management and staff training. Skilled in developing strategies that improve service quality and foster a culture of excellence, directly contributing to enhanced guest experiences.
Overview
13
13
years of professional experience
Work History
General Manager - Residence Inn by Marriott
Ocean Properties Hotels Resorts
Auburn, ME
08.2023 - Current
- Streamlined daily operations, focusing on improving service quality and maximizing guest satisfaction.
- Developed and implemented strategies to streamline processes, fostering greater operational efficiency.
- Directed staff training initiatives to cultivate a culture of excellence and collaboration.
- Managed budgeting processes to align financial resources with strategic goals.
- Analyzed processes to establish policies and procedures that optimized operational performance.
- Led daily operations to ensure seamless guest experiences and high service standards.
- Designed and implemented plans to improve property performance and maximize profitability.
- Managed full-scale renovation project to enhance guest experience and modernize hotel facilities.
- Managed daily hotel operations, ensuring compliance with quality standards and company policies.
- Developed and implemented operational strategies to enhance guest satisfaction and streamline service delivery.
Assistant General Manager - Harborside Hotel
Ocean Properties Hotels Resorts
Bar Harbor, ME
05.2022 - 08.2023
- Enhanced guest satisfaction by promptly addressing and resolving concerns.
- Provided evening support to four area hotels, maintaining guest readiness across all five properties to meet ownership standards.
- Oversaw nightly inventory management for five hotels during peak season to optimize occupancy rates.
- Managed training and scheduling for front office pool and valet teams to enhance operational efficiency.
Evening Manager - OPAL Sands Resort
Ocean Properties Hotels Resorts
Clearwater Beach, FL
11.2022 - 05.2023
- Managed evening operations to enhance guest satisfaction and uphold service excellence across resort facilities.
- Coordinated staff schedules, optimizing coverage for peak service periods and enhancing team efficiency.
- Developed comprehensive training initiatives for new employees aimed at enhancing customer-centric service delivery.
- Monitored room inventory to ensure optimal availability and guest satisfaction.
- Utilized strong communication and problem-solving skills to resolve guest complaints swiftly, contributing to improved guest satisfaction.
- Managed evening operations for entire resort, ensuring seamless coordination between front office, pool, valet, and food and beverage services.
Housekeeping Supervisor - Sunset Key Cottages
Ocean Properties Hotels Resorts
Key West, FL
11.2021 - 05.2022
- Oversaw daily housekeeping operations, ensuring adherence to quality standards and safety protocols.
- Developed and implemented training sessions to enhance staff proficiency in cleaning techniques and customer service standards.
- Monitored and evaluated cleanliness of guest cottages and communal spaces, implementing standards to enhance overall guest experience.
- Facilitated communication of repair requirements to maintenance personnel.
- Collaborated with concierge team to ensure timely responses to all guest requests.
Front Office Manager in Training- Harborside Hotel
Ocean Properties Hotels Resorts
Bar Harbor, ME
04.2021 - 11.2021
- Supervised daily operations of front office, focusing on maintaining high standards of guest satisfaction and service excellence.
- Analyzed and resolved guest complaints promptly, contributing to a positive guest experience and maintaining satisfaction standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed pre-arrival processes, including tailored room assignments, to ensure smooth and efficient guest arrivals.
- Analyzed and adjusted room inventory daily to maintain high occupancy levels and support revenue objectives.
- Optimized check-in/check-out processes by implementing standard operating procedures, resulting in improved workflow consistency.
Front Desk Agent - Portland Sheraton Sable Oaks
Ocean Properties Hotels Resorts
South Portland, ME
11.2019 - 04.2021
Various Positions
The Beachwood Motel
Old Orchard Beach, ME
05.2013 - 10.2020
- Oversaw maintenance of grounds and pool facilities for guest enjoyment.
- Laundry Attendant
- Front Desk
- Housekeeping Supervisor (2020)
Education
Bachelor of Science - Business Administration
University of Southern Maine
Portland, ME05-2020
Skills
- Leadership and team building
- Problem resolution
- Operations management
- P&L management
- Interpersonal communication
- Staff development
- Quality assurance
- Inventory control
- Labor cost controls
- Project management
- Expense control
- Performance analysis
Timeline
General Manager - Residence Inn by Marriott
Ocean Properties Hotels Resorts
08.2023 - Current
Evening Manager - OPAL Sands Resort
Ocean Properties Hotels Resorts
11.2022 - 05.2023
Assistant General Manager - Harborside Hotel
Ocean Properties Hotels Resorts
05.2022 - 08.2023
Housekeeping Supervisor - Sunset Key Cottages
Ocean Properties Hotels Resorts
11.2021 - 05.2022
Front Office Manager in Training- Harborside Hotel
Ocean Properties Hotels Resorts
04.2021 - 11.2021
Front Desk Agent - Portland Sheraton Sable Oaks
Ocean Properties Hotels Resorts
11.2019 - 04.2021
Various Positions
The Beachwood Motel
05.2013 - 10.2020
Bachelor of Science - Business Administration
University of Southern Maine