Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Avritt

Belton,TX

Summary

Seeking Customer Support Rep role with 26 years of experience in hospitality management, focusing on customer satisfaction and operational efficiency. Proven track record in enhancing guest relations, managing front desk operations, and facilitating employee training to improve service delivery. Skilled in inventory management, cost control, and financial oversight to ensure optimal performance.


Dynamic individual with hands-on experience in Customer Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

16
16
years of professional experience

Work History

General Manager - Residence Inn Northwest Cypress

Clarus Hotels Inc
12.2015 - 12.2024
  • Managed daily operations, including inventory and cost control, staff scheduling, and training, ensuring alignment with budgetary constraints.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Oversaw accounts receivable/payable, guest relations, and daily financial deposits to maintain financial health and customer satisfaction.
  • Conducted sales activities, such as cold calls and site tours, to drive business growth and improve market presence.
  • Collaborated on the development of annual budgets and performed monthly profit and loss evaluations to optimize financial performance.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Interacted well with customers to build connections and nurture relationships.

General Manager -TownePlace Suites by Marriott

TMI Hospitality
03.2011 - 12.2015
  • Managed daily operations including inventory, cost controls, and staff scheduling to maintain efficient payroll and overtime expenses.
  • Conducted financial oversight through monthly critiques of P&L statements and assisted in the development of annual budgets.
  • Enhanced guest satisfaction by inspecting rooms and public spaces for cleanliness and compliance with brand standards, contributing to increased GSS scores.
  • Managed budget implementations, employee evaluations, and contract details.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Developed and implemented strategies to increase sales and profitability.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

General Manager - Hampton Inn by Hilton

Archon Hospitality
08.2008 - 03.2011
  • Managed daily operations, including inventory and cost controls, staff scheduling and training, and financial aspects such as accounts receivable/payable and daily deposits, to maintain efficient workflow and budget adherence.
  • Enhanced guest satisfaction levels, as evidenced by improved SALT scores, through diligent oversight of property cleanliness and adherence to brand standards, alongside active participation in sales activities like cold calls and site tours.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed budget implementations, employee evaluations, and contract details.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Education

High School Diploma - not applicable

Klein High School
Spring
06.1997

Skills

  • Strong written communication
  • Self-motivated individual
  • Detail-oriented approach
  • Problem-solving skills
  • Efficient time management
  • Service excellence
  • Detail-oriented data input
  • Continuous improvement
  • Strong organizational abilities
  • Efficient typing skills at 70 WPM

Timeline

General Manager - Residence Inn Northwest Cypress

Clarus Hotels Inc
12.2015 - 12.2024

General Manager -TownePlace Suites by Marriott

TMI Hospitality
03.2011 - 12.2015

General Manager - Hampton Inn by Hilton

Archon Hospitality
08.2008 - 03.2011

High School Diploma - not applicable

Klein High School

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