Allison Shook
Mount Vernon,IL
Summary
Adept at enhancing customer experiences and streamlining library operations, my years at Mount Vernon Township High School honed my computer and customer service skills. Innovatively engaging the community and excelling in display setup, I significantly contributed to creating an inviting library atmosphere, demonstrating a blend of technical proficiency, working with others.
Overview
1
1
year of professional experience
Work History
Library Assistant
Mount Vernon Township High School
08.2023 - 05.2024
- Answered questions from patrons and helped to find desired materials.
- Answered patron questions in-person or by phone regarding library services and resources.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Gained strong understanding of various methods for cataloging books and other materials.
- Placed books on proper shelves when returned to circulation.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Developed library displays and implemented innovative outreach activities for improved community engagement.
- Set up computer and digital device access, providing assistance with use and operation.
- Created welcoming and comfortable space by keeping library clean and organized.
- Managed library materials for accurate record-keeping.
- Provided basic computer assistance to help patrons access needed resources.
Retail Sales Associate
Kohls Department Store
09.2023 - 01.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Dishwasher/Prep Cook
Pizza Hut
05.2023 - 09.2023
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Inspected dishwashing equipment and reported issues to supervisor.
Education
No Degree - Child Care
Rend Lake College
Ina, IL05-2026
Skills
- Computer Skills
- Reception Skills
- Excellent researching skills
- Customer Service
- Display Setup
Timeline
Retail Sales Associate
Kohls Department Store
09.2023 - 01.2024
Library Assistant
Mount Vernon Township High School
08.2023 - 05.2024
Dishwasher/Prep Cook
Pizza Hut
05.2023 - 09.2023
No Degree - Child Care
Rend Lake College
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