Allison Sias
Raleigh,NC
Summary
Driven Product Manager with a proven track record at First American Financial, adept in Agile Software Development and fostering cross-functional team collaboration. Excelled in enhancing product knowledge, driving a high close rate, and leveraging data analytics for competitive product strategies. Achieved significant milestones through effective product roadmap prioritization and user research, ensuring customer satisfaction and market relevance.
Overview
13
13
years of professional experience
Work History
Product Manager
First American Financial
01.2021 - Current
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Analyzed metrics to measure product performance.
- Coordinated design meetings and decisions with internal departments and teams.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Prioritized roadmap in order to achieve product goals and metrics.
- Monitored market trends and competitor performance to update promotional strategies.
- Managed product demonstrations and testimonials for performance evaluation.
- Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
- Led cross-functional teams to deliver high-quality products on time and within budget constraints.
Manager - Professional Services
SoftPro Corp
08.2011 - 01.2021
- Enhanced customer experience by implementing best practices in service delivery and addressing client feedback proactively.
- Established strong relationships with key clients, fostering trust and long-term collaborations.
- Developed new service offerings, resulting in expanded business opportunities and increased revenue.
- Delivered successful projects under tight deadlines while maintaining strict budgetary control.
- Implemented process improvements for more efficient project management and streamlined workflows.
- Conducted regular performance evaluations for team members, setting goals for continuous improvement and personal growth.
- Reduced project turnaround time by continuously monitoring progress against set milestones and making necessary adjustments when required.
- Provided mentorship and career development guidance to junior team members, enhancing overall team performance.
- Championed the adoption of new technology and tools within the team, resulting in improved productivity and efficiency.
- Managed professional service team, celebrating milestones, supporting sales operations and determining future goals.
- Oversaw implementation and development of projects, minimizing operational deficiencies and driving customer satisfaction.
- Represented professional services to external audiences through various sales and marketing avenues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Education
Associate of Applied Science - Paralegal Technology
Davidson County Community College
Thomasville, NCSkills
- KPI Tracking
- Project Planning
- Product Strategy
- Product Roadmaps
- User Story Creation
- Agile Software Development
- Product Backlog Management
- Data Analytics
- Competitive Analysis
- User and UX Research
- Scrum Framework
- Requirements Gathering
Timeline
Product Manager
First American Financial
01.2021 - Current
Manager - Professional Services
SoftPro Corp
08.2011 - 01.2021
Associate of Applied Science - Paralegal Technology
Davidson County Community College