Allison Simon
Aiken,SC
Summary
Personable and versatile Spa Manager with expertise delivering spa services and managing fitness programs, safety and massages. Models astute business sense in meeting budgets in combination with personal service orientation and direct care for clients. Listens attentively to customer concerns and turns potential challenges into opportunities for improved business and spa service.
Overview
22
22
years of professional experience
Work History
Spa Manager
Aiken Wellness Spa
01.2024 - Current
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Recorded product sales into spa's weekly income report.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
- Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
- Implemented policies and procedures that optimized operational efficiency within the spa facility.
- Developed strong relationships with vendors to secure best pricing on products and supplies.
- Coordinated special events, attracting new clients and boosting overall sales.
- Managed inventory control, reducing waste and lowering product costs.
- Maximized efficiency through time management and staff supervision to boost productivity.
Compounder
TLC Pharmacy
01.2023 - 02.2024
- Enhanced production efficiency by streamlining compound mixing processes and implementing quality control measures.
- Documented daily production activities accurately for traceability purposes, aiding future audits and investigations if needed.
- Studied blueprints and specification drawings to determine project requirements.
- Built and installed iron and steel girders, columns and other construction materials to form buildings, bridges and other structures.
- Achieved 100% quality goals while exceeding production targets by 100%.
- Communicated with clients regarding complex job orders to maximize clarity and work instructions.
- Moved heavy equipment and assembled hoisting equipment, cables, pulleys and hooks.
Management
White House Black Market
02.2011 - 11.2014
- Learned about groups, intakes, case management and crisis management.
- Streamlined account management processes by implementing efficient organization strategies and utilizing project management tools.
- Performed continuous reviews of quality management system.
- Collaborated with management to identify areas of improvement within the organization''s time management practices.
- Supported management with administrative tasks such as scheduling, inventory management, and monitoring daily sales reports.
- Collaborated with management to develop and implement risk management policies, reducing potential liability issues.
- Enhanced portfolio profitability with strategic risk management initiatives.
- Provided transportation and appointments management.
- Read and understood work orders from production management.
Business Owner
Power Blendz
05.2004 - 12.2010
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
Fitness Consultant/manager
Golds Gym Aiken
03.2003 - 12.2009
- Drafted program policies and procedures with client input to maintain safety and prevent conflict.
- Planned and successfully led group and individual fitness classes with 20/30-person groups at popular community exercise destination.
- Improved client fitness levels by designing and implementing personalized exercise programs.
- Assisted in maintaining a clean, safe workout environment through regular equipment inspections and sanitation efforts.
- Conducted comprehensive fitness assessments to identify client goals and develop tailored workout plans.
- Partnered with local businesses to offer promotional deals benefitting both parties involved.
- Collaborated with other fitness professionals to create a supportive environment for clients, promoting overall wellbeing.
- Boosted member participation in group classes by promoting class offerings during individual consultations.
- Educated clients on proper exercise techniques, minimizing injury risk and maximizing workout efficiency.
- Led aerobics, yoga, core strength and kickboxing classes.
- Promoted fitness classes to boost gym attendance.
- Developed and implemented fitness assessment system to evaluate progress of participants.
Education
None - Nursing
Aiken Tech
Aiken, SCGeneral - General
Midland Valley High
Langley Sc05.2000
Skills
- Staff management
- Procurement
- Product management
- Orders
- Packing
- Client management
- Retail stocking
- Customer service
- Employee management
Timeline
Spa Manager
Aiken Wellness Spa
01.2024 - Current
Compounder
TLC Pharmacy
01.2023 - 02.2024
Management
White House Black Market
02.2011 - 11.2014
Business Owner
Power Blendz
05.2004 - 12.2010
Fitness Consultant/manager
Golds Gym Aiken
03.2003 - 12.2009
None - Nursing
Aiken Tech
General - General
Midland Valley High
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