Summary
Overview
Work History
Education
Skills
Skillsummary
Timeline
SeniorSoftwareEngineer

ALLISON STOVALL

Summary

Over ten years of customer service experience and exceptional problem solving, administration, and communication skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a committed team and support organizational goals.

Overview

13
13
years of professional experience

Work History

Transportation Help Desk Specialist

G2 Innovative Solutions (G2IS)
Fairfax, VA
08.2017 - Current
  • Handled an average of 40-60 calls daily
  • Evaluate and resolve technical issues in the Service Now ticketing system by applying knowledge of systems, software, and networking using an ITIL based service
  • Provide customer service and technical support to US military service members DoD personnel and contractors, pertaining to the Defense Personal Property System, Global Freight Management System, and other DoD applications within Military Surface Deployment and Distribution Command (SDDC)
  • Manage multiple mailboxes daily.

IT Specialist I

Suddenlink
St. Louis, MO
03.2015 - 10.2016
  • Handled an average of 20 to 40 calls daily
  • Processed Active Directory user accounts and security access
  • Reimaged laptops remotely and in-house
  • Modified accounts with MS Exchange server
  • Assisted with VPN and Remote Desktop Services (RDS) access
  • Updated SharePoint documents as needed.

Installation Technician Contractor

Enterprise Fleet Management
St. Louis, MO
01.2015 - 02.2015
  • Reimaged laptops remotely through SCCM deployments.

Security Administrator Specialist Contractor

Cassidy Turley
St. Louis, MO
02.2014 - 07.2014
  • Performed internal audits using Active Directory Management and Reporting
  • Created and maintained KBA’s (Knowledge Base Articles).

Security Analyst Associate

Anthem
St. Louis, MO
05.2011 - 01.2014
  • RSA project lead for modifying 20,000 hard-tokens due to a security breach
  • Advanced to lead position within the first ten months of employment
  • Created/deleted and managed user accounts through Active Directory.

Education

Accredited Administrative Specialist Program -

CALC, Institute of Technology
Fairview Heights, IL
02.2019

Bachelor of Science in Business Administration -

Columbia College
St. Louis, MO
07.2009

Skills

  • Microsoft Office Suite Certification
  • Phone Support
  • DPS (Defense Personal Property System)
  • GFM (Global Freight Management)
  • Active Directory
  • RSA Tokens (hard and soft)
  • IPhone Support (company issued)
  • VPN
  • Remote Desktop Services
  • SharePoint
  • Service Now (SNOW)
  • Tivoli (TSRM)
  • Service Center
  • Remedy
  • Prizm
  • Footprints
  • User Support
  • Service ticket tracking
  • Remote Support
  • User Training
  • Account Administration
  • Help Desk Support
  • Online Chat Support
  • Incoming Call Management
  • Customer Service
  • Application support
  • Call Center Operations
  • Friendly and Patient
  • Decision-Making

Skillsummary

  • Microsoft Office Suite Certification
  • Phone Support
  • DPS (Defense Personal Property System)
  • GFM (Global Freight Management)
  • Active Directory
  • RSA Tokens (hard and soft)
  • IPhone Support (company issued)
  • VPN
  • Remote Desktop Services
  • SharePoint
  • Ticketing systems: Service Now (SNOW), Tivoli (TSRM), Service Center, Remedy, Prizm, Footprints

Timeline

Transportation Help Desk Specialist

G2 Innovative Solutions (G2IS)
08.2017 - Current

IT Specialist I

Suddenlink
03.2015 - 10.2016

Installation Technician Contractor

Enterprise Fleet Management
01.2015 - 02.2015

Security Administrator Specialist Contractor

Cassidy Turley
02.2014 - 07.2014

Security Analyst Associate

Anthem
05.2011 - 01.2014

Accredited Administrative Specialist Program -

CALC, Institute of Technology

Bachelor of Science in Business Administration -

Columbia College

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ALLISON STOVALL