Allison Suzuki
'Ewa Beach,HI
Summary
Experienced Pharmacy Technician knowledgeable in many facets of pharmacy operations, open to new environments and capable, willing, and excited to learn the intricacies of this department. Successful in building relationships with customers for sustained customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
36
36
years of professional experience
Work History
Pharmacy Technician
Kaiser Permanente
10.2007 - Current
- Answered incoming phone calls and addressed questions from members.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments from members.
- Counted and labeled prescriptions with correct item and quantity.
- Calculated dosage, filled prescriptions, and prepared prescription labels with accuracy.
- Counted, measured and compounded medications following standard procedures.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Ordered medications daily to replenish stock and increase inventory in anticipation of need.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and quality.
Pharmacy Technician
Longs Drugs Store (CVS)
10.1987 - 06.2007
- Answered incoming phone calls and addressed questions from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, and locating items.
- Entered and processed patients' prescriptions into internal system with accuracy.
- Collected co-payments or full payments from customers.
- Counted and labeled prescriptions with correct item and quantity.
- Consulted with insurance company representatives to complete claims processing, request prior authorizations, and resolve third-party billing issues.
Education
Accounting And Finance
Leeward Community College
Pearl City, HIWaiphau High School
Waipahu06.1984
Skills
- Communicating with pharmacist regarding member questions and/or issues
- Answering member questions over the phone or in person regarding medications refills or refill requests
- Answering member questions regarding pricing and copays
- Accuracy in processing and labeling of member prescriptions
- Accuracy in counting and dispensing of member prescriptions prior to pharmacist check
- Drug Compounding
- Work in High-Volume Environments
- Service members
- HIPAA
Timeline
Pharmacy Technician
Kaiser Permanente
10.2007 - Current
Pharmacy Technician
Longs Drugs Store (CVS)
10.1987 - 06.2007
Accounting And Finance
Leeward Community College
Waiphau High School