Temera Wright
Dallas,TX
Summary
A dynamic and customer-focused licensed Pharmacy Technician with a proven track record in customer service. Eager to apply my expertise in enhancing customer satisfaction and thriving in fast-paced environments. Dedicated to driving team success by engaging authentically with customers, promptly addressing their needs, and fostering lasting relationships to boost customer loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Pharmacare USA Long Term Care Pharmacy
Addison
05.2024 - Current
- Accurately filling prescriptions under pharmacist supervision
- Process payments and handle billing of health insurance claims
- Address and resolve customer issues under the guidance of a pharmacist
- Verify patient information and dosage instructions
- Prepare medications by packaging, labeling, and counting stock items
- Medication identification
- Perform regular checks to maintain an adequate inventory of medications and supplies
- Adhere to all federal, state, and local regulations regarding pharmaceutical practices
- Work closely with pharmacists and other healthcare professionals to provide optimal health services to patients
- Trained new staff on pharmacy protocols and operational procedures.
- Oversaw daily operations, ensuring timely service delivery to long-term care facilities.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Implemented process improvements that enhanced workflow efficiency in medication dispensing.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collaborated with pharmacists to verify prescription information for correctness.
- Maintained patient confidentiality while handling sensitive information securely.
- Oversaw daily workflow, ensuring timely completion of data entry tasks.
- Increased pharmacy productivity by effectively prioritizing tasks and maintaining focus on time-sensitive assignments.
- Enhanced pharmacy efficiency by accurately inputting prescription data into the system.
- Maintained up-to-date knowledge about pharmaceutical products, enabling accurate identification of medications during data entry tasks.
- Ensured accuracy of insurance claims submissions through diligent verification of patient insurance details before submission.
- Assisted in maintaining a clean and organized workspace, ensuring efficiency and adherence to safety protocols.
- Reduced data entry errors through meticulous attention to detail and thorough review of entered information.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated verification and filling of more than 200 daily prescriptions in high-volume long-term pharmacy environment.
Cashier
7-Eleven
Dallas
07.2021 - 10.2024
- Updated and maintained promotional signage, effectively communicating store promotions, policy changes, and product launches to customers
- Provided excellent customer service by addressing and resolving service inquiries, collaborating with management and team members to ensure customer satisfaction
- Efficiently operated cash registers, scanners, and computer systems to process transactions, handle cash and credit payments, and reconcile the cash drawer at the end of each shift
- Guided customers in selecting and locating merchandise, offering product recommendations, and helping them find desired items through in-store or special orders
- Facilitated special orders by contacting other locations to locate and procure items not available in-store, ensuring customer needs were met promptly
- Assisted with store stocking, organized floor-sets, and performed opening and closing procedures to maintain a well-stocked and orderly store environment
- Assisted in maintaining stock levels and organized product displays.
- Trained new staff on cash handling procedures and company policies.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Processed customer transactions efficiently using point-of-sale systems.
Education
License -
College Of HealthCare Professionals
Dallas07-2024
Diploma -
Duncanville High School
Duncanville06-2013
Skills
- Accurately filling prescriptions under pharmacist supervision
- Data entry process payments and handle billing of health insurance claims
- Adding new patients, updating insurance info adding new documents to patients accounts
- Processing Reorders including controls
- Running patients PMP and updating notes every prescription
- Address and resolve customer issues under the guidance of a pharmacist
- Verify patient information and dosage instructions
- Prepare medications by packaging, labeling, and counting stock items
- Medication identification
- Precisely calculating dosages and preparing medications
- Understanding regulatory compliance and ethical standards
- Effectively communicating with pharmacists, healthcare providers, and patients
- Answer telephones, responding to questions or requests
- Clean and help maintain equipment or work areas and sterilize glassware, according to prescribed methods
- Ensuring accuracy in all facets of pharmacy operations, from prescription accuracy to regulatory compliance
- Experience with Omegacare which includes: label queue, tech check, delivery queue, fax queue and orders queue
- Experience with Surecost which includes: placing orders , adding to the orders, and inventory counting, removing expiring medication and adding new medication
Certification
Texas Board Of Pharmacy Technician
Languages
English
Full Professional
Timeline
Pharmacy Technician
Pharmacare USA Long Term Care Pharmacy
05.2024 - Current
Cashier
7-Eleven
07.2021 - 10.2024
License -
College Of HealthCare Professionals
Diploma -
Duncanville High School