Allison Szabelski
Parker,CO
Summary
Strategic healthcare operations executive with 9+ years of experience leading multi-site clinical operations, workforce development, regulatory compliance, and business growth across healthcare organizations. Co-founded and scaled a clinical education and field operations company serving hospitals, physician groups, urgent care centers, imaging facilities, dental practices, blood donation organizations, and community healthcare partners throughout Colorado. Recognized for building scalable operating systems that support sustained organizational growth, developing high-performing clinical teams, improving quality and compliance outcomes, and cultivating long-term client partnerships. Combines executive leadership with operational discipline, financial stewardship, and continuous process improvement to deliver measurable business results.
Overview
9
9
years of professional experience
Work History
Chief Operating Officer
Oquirrh Mountain Phlebotomy School
2017.06 - Current
- Co-founded and serve as executive leader for a healthcare education and clinical operations organization responsible for strategic planning, financial performance, workforce leadership, compliance, and operational execution across a statewide network of institutional healthcare partners.
- Key leadership responsibilities include operations management, clinical quality oversight, hiring, budgeting, client success, regulatory compliance, workforce development, and organizational growth.
- Selected Accomplishments
- Built the organization from startup into an established healthcare education provider serving more than 10,000 students while maintaining a 4.9-star public satisfaction rating.
- Expanded institutional partnerships from zero to 40 healthcare organizations including hospitals, physician practices, urgent care centers, imaging facilities, dental organizations, outreach programs, and blood collection agencies.
- Achieved 100% annual client retention through proactive relationship management, operational consistency, and high-quality service delivery.
- Designed scalable onboarding, coaching, and performance management systems that eliminated voluntary employee turnover while strengthening engagement and accountability.
- Directed recruitment, hiring, scheduling, coaching, and performance evaluations for instructors and clinical personnel while establishing measurable operational KPIs.
- Managed organizational budgeting, financial planning, vendor relationships, contract administration, and operational expenditures while growing annual revenue to approximately $500,000.
- Developed standardized operating procedures, compliance programs, quality assurance initiatives, and patient service standards that strengthened regulatory readiness and operational consistency.
- Served as executive liaison with regulatory agencies and healthcare partners to ensure compliance with state requirements and organizational policies.
- Led continuous process improvement initiatives that increased operational efficiency while supporting sustainable organizational growth.
Systems Analyst Configurator
Delta Dental of Colorado
2017.06 - 2023.07
- Supported enterprise healthcare operations through systems configuration, quality assurance, software testing, data validation, and process improvement initiatives for one of Colorado's largest dental insurance organizations.
- Selected Accomplishments
- Supported successful implementation of 10 enterprise software releases with zero critical production defects.
- Developed standardized testing documentation and knowledge resources that reduced recurring support issues by 20%.
- Conducted system validation, quality assurance testing, and defect resolution to ensure data integrity and regulatory compliance across enterprise applications.
- Processed and validated benefits and claims for more than 150 employer groups while consistently meeting established service-level agreements.
- Partnered with business and technical stakeholders to improve testing methodologies, system reliability, and operational performance.
- Assisted enterprise system migration efforts through comprehensive validation, documentation review, and workflow testing to ensure uninterrupted business operations.
Education
Undergraduate Studies - English, Nursing Education
Metropolitan State University of Denver
Skills
- Microsoft Office Suite
- CRM Platforms
- Learning Management Systems
- Quality Assurance
- Data Analysis
- Performance Dashboards
- Healthcare Information Systems
- Process Documentation
- Cross-functional teamwork
- Compliance management
- Contract negotiation
- Human resources management
- Corporate communications
CORE LEADERSHIP COMPETENCIES
- Clinical Operations Leadership
- Regional Field Operations
- Multi-Site Management
- Healthcare Administration
- Operational Excellence
- Workforce Planning
- Team Leadership
- Performance Management
- Clinical Compliance
- Quality Assurance
- Regulatory Readiness
- Process Improvement
- Budget Administration
- P&L Management
- Client Relationship Management
- Strategic Planning
- Healthcare Partnerships
- KPI Development
- Change Management
- Training & Development
Timeline
Chief Operating Officer
Oquirrh Mountain Phlebotomy School
2017.06 - Current
Systems Analyst Configurator
Delta Dental of Colorado
2017.06 - 2023.07
Undergraduate Studies - English, Nursing Education
Metropolitan State University of Denver