Allison Terry- Flynn
Spanish Fort
Summary
Accomplished customer service specialist with extensive experience in addressing customer needs and providing effective solutions. Excellent communication skills enable clear understanding and resolution of issues, leading to strong customer relationships. Detail-oriented and organized, with a strong work ethic that drives high performance. Committed to achieving superior customer satisfaction through proactive engagement and support.
Overview
17
17
years of professional experience
Work History
Self-Employed
IMMACULATE CLEANING
Fairhope, AL
07.2016 - Current
- Managing for cleaning numerous homes and business accounts with A+ client Ratings.
- Perform any combination of services to keep private homes and business healthy and clean.
- Successfully executed fire damage restoration projects, including demolition of damaged structures, removal of debris, operation of heavy machinery and preparation for reconstruction.
Front Desk Representative
Orthopedic Group P.C.
Foley, AL
01.2009 - 01.2016
- Facilitated positive experiences for patients and visitors through effective in-person and telephone greetings. Resolved inquiries or connected individuals with appropriate support services.
- Operated multi-line phone system to ensure prompt responses and foster positive interactions with callers.
- Recorded and updated medical charts and correspondence to support efficient healthcare operations.
- Updated and verified patient demographics and insurance information in the electronic health records system to support efficient healthcare operations.
- Facilitated accurate posting of insurance co-pay payments to enhance patient account management.
- Facilitated comprehensive check-up arrangements and coordinated physician referrals, enhancing patient service efficiency.
- Coordinated communication between patients and medical staff to streamline service delivery.
- Assisted in insurance verification and processing to ensure accurate billing practices.
- Resolved patient inquiries and complaints, fostering positive relationships with clients.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
Education
Associate of Arts - Business
James H. Faulkner State Community College
Bay Minette, AL01.1997
High School Diploma - undefined
Central Christian School
Silverhill, AL01.1994
Skills
- Collaborative teamwork
- Systematic methodology
- Effective time management
- Professional ethics
- results-driven approach
- Friendly demeanor
- Oral communication
- Time optimization
- Fast comprehension
- Technical expertise
- Telecommunications oversight
- Office software proficiency Service excellence Communication skills Relationship management
- Office administration
- Data analytics
- Machine operations
- Effective time management
- Team collaboration
- Data analysis
- Project coordination
- Reliable
- Process enhancement
- Process improvement
- Detail-oriented
- Friendly demeanor
- Collaborative teamwork
- Client interaction
- Analytical skills
- Project organization
- Reliable
- Information technology proficiency
- Effective listening
- Dispute mediation
- analytics-based decision-making
- Effective communication
- Effective time management
- Outcome-focused mindset
- Self-motivation
- Active listening
- Critical analysis
- Client relationship development
- Time management optimization
- Reliable
- Approachable attitude
- Prioritizing tasks
- Dependable
- Time management
- Attentive listening
- Time management
- Process optimization
- Team collaboration
- Task management
- Dependable
- Time management
- Analytical thinking
- Dependable
- Active listening
Timeline
Self-Employed
IMMACULATE CLEANING
07.2016 - Current
Front Desk Representative
Orthopedic Group P.C.
01.2009 - 01.2016
Associate of Arts - Business
James H. Faulkner State Community College
High School Diploma - undefined
Central Christian School