Allison Tighe
Huntsville,AL
Summary
Detail-oriented Project Manager with 5 years of experience in managing and executing diverse projects, including wireless implementations and network remediation. Proven track record in collaborating with stakeholders, negotiating vendor contracts, and managing project budgets up to $3,000. Skilled in coordinating cross-functional teams and ensuring optimal resource utilization to achieve project goals effectively. Committed to delivering high-quality results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Project Manager
Automated Systems Design
08.2023 - 03.2025
- Collaborated with stakeholders to define project scope, objectives, and deliverables while managing expectations throughout the project lifecycle
- Monitored project progress regularly through status meetings and reports, identifying potential risks or issues proactively
- Negotiated contracts with vendors for equipment procurement or services required for project implementation
- Managed project budgets ranging from $100 to $3,000, ensuring optimal utilization of resources and cost control measures
- Coordinated with internal departments (e.g., IT, HR) to ensure necessary resources are available for successful completion of projects
- Managed change requests effectively by evaluating their impact on scope, timeline, resources, and communicating necessary adjustments
- Managed multiple concurrent projects while prioritizing tasks based on urgency/importance
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
Project Manager
Hexagon
03.2021 - 08.2023
- Manage projects and roll outs
- Worked closely with the networking team
- Implemented wireless deployment in several facilities
- Over saw Projects such as: Wireless Implementation, MDF Remediation, MDF Relocations, Circuit Orders
- Worked with Vendors to complete project goals
- Organize, plan, and strategize projects
- Worked with Client’s upper management to complete projects
- Created Quotes and Scopes for upcoming Projects
- Made Knowledge articles
- Completed Time entries
- Worked Billing for completed projects
- Explained projects to facilities and administrators
- Analyze network/communication equipment to determine necessary requirements for projects
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
Tier 2 Mobile Device Team Lead
Hexagon
08.2019 - 03.2021
- Run reports
- Hold 1 on 1’s with my team
- Analyze teams’ calls, troubleshooting and personalization skills
- Created knowledge articles
- Oversaw new Application/device releases
- Worked personally with our Client to support them
- Created training videos
- Trained new employees
- Provided Tier 2 Support
- Monitor Ques
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Tier 1 Technical Support: Team Lead
Hexagon
03.2018 - 08.2019
- Assist callers with password resets
- Provide basic troubleshooting with Office 365, Printers, Laptops, Desktops, Virtual Desktops, Patient Care software etc
- Draft daily reports of daily activities
- Coach team members
- Create knowledge articles
- Monitor ques
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Cultivated strong relationships with key clients by providing prompt and reliable technical assistance as needed.
Tier 1 Technical Support: System Technician
530C Discovery Drive
03.2017 - 03.2018
- Track inventory with BookTracks
- Set up network printers and personal printers to school laptops
- Track and locate missing devices using Absolute
- Reset passwords using Active Directory
- Receive and Input work orders for broken devices using Connectwise
- Provide basic troubleshooting with Office 365, Promethean Boards, Projectors, Laptops, Windows and printers
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Education
No Degree -
Calhoun Community College
Tanner, AL05.2010
Skills
- PowerPoint presentation design
- Data access management
- Experienced in HTML coding
- SharePoint administration
- Remote desktop support
- Experienced with HP, Lenovo, and Dell tablet technologies
- Experience with BookTracks
- IT Support
- Mobile Devices
- Technical Support
- Android Phones
- Outlook
- Linux
- Security: Removing Malicious Software, Malware, McAffee
- Network Support
- Edmodo
- Absolute (gps tracking)
- Software Troubleshooting
- Operating Systems
- Printers
- Project Management:
- Promethean Boards
- Ethernet
- ActiView
- Active Directory
- Computer Networking
- Word
- ConnectWise (ticketing system)
- Excel
- ActivInspire
- INOW
- Scanners
- Teams
- Technical support
- OS: Windows 7/10
- Projectors
- PCs
- Project execution
- Project planning
- Project planning and development
- Project scheduling
- Team collaboration
- Scope management
- Project scope
- Contract management
- ServiceNow
- KCS
- Office
- Google Suites
- ViewPoint Spectrum
Timeline
Project Manager
Automated Systems Design
08.2023 - 03.2025
Project Manager
Hexagon
03.2021 - 08.2023
Tier 2 Mobile Device Team Lead
Hexagon
08.2019 - 03.2021
Tier 1 Technical Support: Team Lead
Hexagon
03.2018 - 08.2019
Tier 1 Technical Support: System Technician
530C Discovery Drive
03.2017 - 03.2018
No Degree -
Calhoun Community College
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