Allison Vestbjerg
Grand Rapids,MI
Summary
Ambitious Catering Lead with 3 years of experience leading efficient and profitable service teams. Successful at meeting guest needs while increasing revenue by driving sales. Committed to top-tier customer service and upholding a professional, approachable attitude. Well-rounded leader with talent for supervising employees and providing exceptional guest experience.
Overview
6
6
years of professional experience
Work History
Donkey Catering Lead Server
All In Hospitality Group
09.2022 - Current
- Partnered with event planners to ensure seamless coordination of catering services, contributing to successful event execution.
- Served consistent portions following recipes and control standards.
- Developed a reputation for exceptional time management skills by consistently delivering successful events within tight deadlines.
- Increased repeat business from satisfied customers through effective relationship-building strategies such as follow-up calls and personalized thank-you notes after each event.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced environments.
Sales Associate
GUESS Factory
09.2021 - 08.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Event Planner Intern
KELC Events
02.2021 - 07.2021
- Oversaw event registration process by collecting and tracking attendee information.
- Evaluated success of events through post-event surveys, analyzing feedback to implement improvements in future initiatives.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Enhanced brand visibility for sponsors by designing attractive sponsorship packages tailored to meet their specific marketing objectives.
- Managed administrative logistics of events planning, event booking, and event promotions.
Sales Associate
Marshall's
07.2018 - 04.2021
- Solved customer challenges by offering relevant products and services.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Bachelor of Arts - Organizational Communication/Event Management
Western Michigan University
Kalamazoo, MI05.2021
High School Diploma -
Lapeer High School
Lapeer, MI05.2016
Skills
- Marketing knowledge
- Food Safety
- Employee Training
- Time Management
- Service Coordination
- Triple Seat
- Guest Relations
- Critical Thinking
Timeline
Donkey Catering Lead Server
All In Hospitality Group
09.2022 - Current
Sales Associate
GUESS Factory
09.2021 - 08.2022
Event Planner Intern
KELC Events
02.2021 - 07.2021
Sales Associate
Marshall's
07.2018 - 04.2021
Bachelor of Arts - Organizational Communication/Event Management
Western Michigan University
High School Diploma -
Lapeer High School