Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allison Welch

La Pine,OR

Summary

Proven leader with a track record of enhancing team performance and workplace safety. Excelled in regulatory compliance and coaching, significantly improving quality control and resource allocation. Skilled in fostering professional relationships and driving performance improvement, demonstrating a commitment to excellence and results.

Overview

4
4
years of professional experience

Work History

Recreation Team Lead

Sunriver Resort
Sunriver, OR
04.2024 - Current
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Coached team members in techniques necessary to complete job tasks.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Designed strategic plan for component development practices to support future projects.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Adjusted equipment to meet different productivity levels.

Disability Scribe

Abilene Christian University
Abilene, TX
09.2022 - 05.2023
  • Took notes for students who were not able to
  • Sat in lectures to gain information to relay to student
  • Participated in classes with said student in order to support them
  • Supported student in any way that they needed or requested

Restaurant Hostess

Sunriver Resort
Sunriver, OR
10.2023 - 04.2024
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Checked in with servers to confirm preparedness before seating customers.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Reported problematic guests to management to foster safe and pleasant environment.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Provided patrons with estimated waiting times during peak service hours.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Completed daily side work and opening and closing duties without fail.
  • Answered phone calls to take orders, give information and document reservations.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Seated patrons based on guest preferences and seating availability.

Preschool Teacher's Assistant

Sunriver Preschool
Sunriver, OR
11.2020 - 11.2021
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
  • Maintained tidy and clean classroom consistent with safety and health standards.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Engaged and entertained children through recreational and educational activities.
  • Assisted teacher by developing lesson plans to meet educational goals for each child.
  • Taught children with creative approaches, methods, and techniques.
  • Encouraged children to interact with each other and participate in group activities.
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys.
  • Communicated with parents to inform about child's progress and classroom behavior.
  • Organized snack time and nap hours.
  • Prepared for lessons by gathering educational materials and setting up equipment.
  • Supervised children during in-classroom activities and on playground.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Delivered clear, concise instructions to children to aid in each student's decision-making.
  • Enforced rules and instructions to maintain discipline.
  • Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
  • Helped teacher prepare instructional material and displays.
  • Collaborated with instructors to develop engaging lesson plans.
  • Cleaned, organized and restocked classrooms for upcoming classes.

Private Nanny

Ashley Davenport
Bend, OR
11.2021 - 06.2022
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Organized different types of activities to enhance physical and intellectual development.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Played games, worked on puzzles, and read books to young children.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Taught children everyday skills and language.
  • Prepared healthy, age-appropriate snacks and meals.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Monitored children's play activities to verify safety.
  • Encouraged children to be understanding and patient with others.
  • Taught children basic life skills, manners and personal hygiene.
  • Identified warning signs of emotional and developmental problems in children.
  • Provided developmentally appropriate activities for children.

Education

Bachelor Of Science - Criminal Justice

Abilene Christian University
Abilene, TX

Skills

  • Regulatory Compliance
  • Schedule Management
  • Performance monitoring
  • Production Monitoring
  • Performance Improvement
  • Quality Control
  • Coaching and Mentoring
  • Resource Allocation
  • Workplace Safety
  • Equipment Maintenance

Timeline

Recreation Team Lead

Sunriver Resort
04.2024 - Current

Restaurant Hostess

Sunriver Resort
10.2023 - 04.2024

Disability Scribe

Abilene Christian University
09.2022 - 05.2023

Private Nanny

Ashley Davenport
11.2021 - 06.2022

Preschool Teacher's Assistant

Sunriver Preschool
11.2020 - 11.2021

Bachelor Of Science - Criminal Justice

Abilene Christian University

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Allison Welch