Allison Wu
South El Monte,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Waitress
BJ's Restaurant & Brewhouse
09.2021 - Current
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
Waitress
Olive Garden
01.2017 - 01.2019
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Trained new servers on restaurant policies and procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Barista
Starbucks
01.2015 - 01.2017
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Controlled line and crowd with quick, efficient service.
Education
GED -
Rio Hondo College
Whittier, CAHigh School Diploma -
El Monte High School
El Monte, CASkills
- Conflict and Complaint Resolution
- Adaptable and Flexible
- Greeting guests
- Reliable and Responsible
- Customer and client relations
- Organization skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Waitress
BJ's Restaurant & Brewhouse
09.2021 - Current
Waitress
Olive Garden
01.2017 - 01.2019
Barista
Starbucks
01.2015 - 01.2017
GED -
Rio Hondo College
High School Diploma -
El Monte High School