Allison Kelley
Angleton
Summary
Business analytics–focused professional with 14+ years of experience across brand strategy, B2B marketing, compliance, and project management. Known for using data and insights to improve performance, shape marketing strategies, and support measurable business growth. Experienced in affiliate and team management, quality and compliance oversight, and cross-functional project execution in fast-paced environments. Strong track record of improving processes, strengthening account performance, and consistently delivering results.
Overview
15
15
years of professional experience
Work History
Customer Service & Support Specialist
Coastal Staff Relief
Clute, TX
10.2025 - Current
- Managed over 50 calls and emails a day while helping patients, caregivers, and staff with questions, applications, and service information.
- Walked customers through enrollment steps, explained available services and benefits, and helped resolve issues in a timely and professional manner.
- Built positive relationships with customers by listening to concerns, providing support, and ensuring a smooth experience throughout the process.
- Kept customer accounts and records updated, documented all interactions, and reviewed information for accuracy and completion.
- Worked closely with back-office and administrative teams to collect required documents, track customer status, and keep processes moving efficiently.
- Maintained compliance with all applicable company policies, healthcare regulations, privacy standards, and state and federal laws while handling sensitive customer information.
- Assisted with daily office operations including data entry, scheduling support, reporting, and other clerical duties as needed.
- Managed multiple tasks in a fast-paced environment while maintaining strong attention to detail and customer service standards.
Brand Manager
Nu Skin USA
Remote
01.2020 - Current
- Managed 2,000+ customer accounts, handling product sales, payments, shipping, and order tracking while maintaining strong customer satisfaction.
- Developed and maintained systems for inventory tracking, order management, and shipping coordination to improve efficiency and organization.
- Trained and supported a team of 20+ affiliates through onboarding, coaching, and performance guidance to help drive sales growth.
- Promoted products across social media and online platforms to increase brand awareness and customer engagement.
- Developed and executed brand strategies to enhance market presence and consumer engagement.
- Resolved customer concerns, managed communications, and maintained strong relationships to encourage repeat business.
Remote B2B Marketing Specialist
Teachers of Tomorrow
Houston, TX
10.2022 - 11.2024
- Managed end-to-end delivery of 15–25+ mid-to-large scale marketing projects at a time across digital and print channels, including paid media, landing pages, CMS updates, and creative assets, consistently meeting 95%+ of deadlines while maintaining quality standards.
- Partnered with stakeholders to gather requirements and align priorities, helping reduce project delays by proactively identifying and resolving risks early in the process.
- Used Monday.com and other project management tools to track timelines and workloads across cross-functional teams, improving visibility and keeping 100% of active projects on schedule and aligned with priorities.
- Developed and executed targeted marketing campaigns that increased engagement and improved brand visibility, contributing to measurable lifts in audience reach and interaction (campaign-dependent performance gains of 10–30%).
- Collaborated with creative, marketing, and sales teams to translate business needs into clear project plans, improving turnaround time and reducing revision cycles.
- Led project retrospectives and implemented process improvements that helped streamline workflows and improve overall team efficiency over time.
- Supported project leadership with documentation, SOP creation, and coordination efforts that improved consistency, reduced onboarding time, and strengthened overall execution across teams.
Remote Supplier Quality Analyst
Univar USA
Houston, TX
09.2019 - 05.2020
- Served as liaison between customers and internal teams, resolving complaints and reducing them by 25%.
- Managed 35+ customer accounts, escalations, and vendor compliance documentation.
- Created QA procedures, tracked quality metrics, and delivered training to improve processes.
- Analyzed data to recommend system improvements, boosting productivity and reducing costs.
- Produced weekly feedback and monthly/quarterly reports to enhance quality and service efficiency.
- Inspected finished goods and supported quality initiatives that lowered customer complaints.
Compliance Documentation Coordinator
Univar USA
Houston, TX
09.2015 - 08.2017
- Ensured regulatory compliance, managed document storage/distribution, and supported audits.
- Maintained 100+ compliance documents in SharePoint and supported cross-department processes.
- Handled customer requests, surveys, and compliance activities while managing policies across departments using Salesforce.
- Analyzed product data to ensure compliance with industry standards and regulatory requirements.
- Conducted quality audits and assessments to identify areas for process improvement.
Compliance Manager
Medical Transportation Management
Houston, TX
02.2016 - 08.2018
- Reviewed and interpreted contract documents, applying requirements to operational processes and creating compliance monitoring tools in Excel.
- Monitored contract compliance for the organization and 100+ subcontracted companies, overseeing thousands of drivers through large datasets and audits.
- Documented and presented findings to stakeholders, developed project plans to address deficiencies, and provided recommendations for process improvements.
- Managed compliance projects to ensure deadlines were met for Texas HHSC and served as a liaison between departments to maintain policies and procedures.
- Conducted regular audits to ensure adherence to industry standards and internal policies.
Contract Specialist III
Medical Transportation Program, HHSC
Austin, TX
11.2014 - 12.2015
- Reviewed contract plans, implemented critical information into databases, and ensured compliance with state laws and agency rules for 10 major contracts.
- Acted as the primary liaison between HHSC and transportation contractors, conducting on-site visits to inspect services, providing training, and creating reports to summarize compliance findings.
- Assisted in the development of contract compliance policies, coordinated contract performance across units, and facilitated audit requests for MTP contract operations.
Contract Specialist
The Brock Group
Houston, TX
01.2011 - 11.2014
- Helped build a SharePoint database for 100+ contracts; managed data entry, retrieval, and SAP documentation.
- Reviewed contracts and produced compliance and hours reports in Excel.
- Tested SAP Time Entry and Billing modules and supported an SAP upgrade to improve processes.
- Trained in the Bid Log Process and promoted from Project Management Trainee. Project Management Trainee
- Tracked project performance and supported PMs with financial analysis, scheduling, and KPIs.
- Identified scopes, risks, and deadlines; supported inventory control.
- Improved workflows by 75% through process improvement tools.
- Gained experience in BSL craft capabilities, engineering programs, and Quantify.
Education
BBA - Management
Texas State University
San Marcos, TX01.2011
Skills
- Team Leadership & Cross-Functional Collaboration
- Project & Operations Management
- Business & Financial Analysis
- Customer Relationship Management (CRM) & Customer Service
- Compliance, Risk & Contract Management
- Process Improvement & Cost Reduction
- Data Tracking, Reporting & Documentation
- Problem-Solving, Organization & Time Management
Timeline
Customer Service & Support Specialist
Coastal Staff Relief
10.2025 - Current
Remote B2B Marketing Specialist
Teachers of Tomorrow
10.2022 - 11.2024
Brand Manager
Nu Skin USA
01.2020 - Current
Remote Supplier Quality Analyst
Univar USA
09.2019 - 05.2020
Compliance Manager
Medical Transportation Management
02.2016 - 08.2018
Compliance Documentation Coordinator
Univar USA
09.2015 - 08.2017
Contract Specialist III
Medical Transportation Program, HHSC
11.2014 - 12.2015
Contract Specialist
The Brock Group
01.2011 - 11.2014
BBA - Management
Texas State University