Nicole Murphy
Union County,NJ
Summary
Dynamic and results-driven customer service and sales professional with over a decade of experience in fast-paced environments across telecommunications, financial services and hospitality. Adept at building trust, resolving complex issues, and delivering consultative solutions that drive customer loyalty and exceed sales goals. Known for empathetic communication, multitasking across systems, and taking ownership of customer concerns. Ready to bring Verizon customers confidence, clarity, and connection.
Overview
12
12
years of professional experience
Work History
Sales Consultant / Customer Service Specialist
Optimum
09.2023 - Current
- Delivered consultative support by identifying customer needs and recommending tailored service packages, consistently exceeding monthly sales goals.
- Resolved service and billing inquiries with empathy and precision, reinforcing customer trust and retention.
- Managed CRM documentation to ensure seamless follow-up and service continuity.
- Collaborated cross-functionally to streamline issue resolution and enhance satisfaction metrics.
Concierge
Maverick Concierge
05.2025 - 09.2025
- Responded to high-volume guest inquiries, coordinating service requests and logistics across departments.
- Built rapport through thoughtful listening and personalized solutions.
- Verified service accuracy and resolved disputes with diplomacy and urgency.
- Maintained operational excellence in shared spaces, ensuring a welcoming environment.
- Contract
Restaurant Manager
Crabs On Thee Way
03.2021 - 01.2025
- Led customer-facing operations, resolving service issues and billing disputes with tact.
- Trained staff in upselling techniques and consultative service delivery.
- Oversaw POS systems and financial reconciliation with accuracy.
- Managed vendor relations and promotional campaigns to boost engagement.
Front End Supervisor / Head Bartender
O'Hara’s Downtown
10.2021 - 12.2021
- Delivered high-touch service during peak hours, managing customer flow and resolving concerns.
- Processed transactions and reconciliations with discretion.
- Supported seasonal promotions and menu updates aligned with customer preferences.
Account Manager / Certified Debt Specialist
National Debt Relief
04.2017 - 03.2021
- Provided consultative financial solutions, negotiating payment plans and resolving disputes.
- Documented interactions in Salesforce for compliance and continuity.
- Built long-term client relationships through proactive communication.
- Took ownership of complex concerns, driving resolution and retention.
Account Manager
Integrated Resources Staffing
06.2016 - 04.2017
- Managed client accounts and service contracts, resolving discrepancies professionally.
- Maintained CRM records and generated reports to support improvements.
- Fostered vendor and client relationships for smooth service delivery.
Sales Consultant/Customer Service Specialist
Dish Network
01.2014 - 06.2016
- Handled inbound calls, educating customers on service options and promotions.
- Proactively offered products to meet customer needs and exceed quotas.
- Maintained CRM records to track pipeline progress and forecast performance.
- Resolved service and billing concerns with clarity and care.
Education
Certificate Program -
The School for Film & Television
New York, NY01.2004
Music Major - undefined
Bloomfield College
Bloomfield, NJ01.2003
High School Diploma - undefined
Montclair High School
Montclair, NJ01.2002
Skills
- Consultative Sales & Upselling Strategies
- Customer Retention & Loyalty Building
- Conflict Resolution & Empathetic Communication
- CRM & POS Systems (Salesforce, AS400, Avaya)
- Service Order Accuracy & Billing Adjustments
- Multitasking in High-Volume Call Environments
- Team Leadership & Cross-Functional Collaboration
- Schedule Flexibility (Evenings, Weekends, Holidays)
- Process Optimization & Operational Oversight
Timeline
Concierge
Maverick Concierge
05.2025 - 09.2025
Sales Consultant / Customer Service Specialist
Optimum
09.2023 - Current
Front End Supervisor / Head Bartender
O'Hara’s Downtown
10.2021 - 12.2021
Restaurant Manager
Crabs On Thee Way
03.2021 - 01.2025
Account Manager / Certified Debt Specialist
National Debt Relief
04.2017 - 03.2021
Account Manager
Integrated Resources Staffing
06.2016 - 04.2017
Sales Consultant/Customer Service Specialist
Dish Network
01.2014 - 06.2016
Music Major - undefined
Bloomfield College
High School Diploma - undefined
Montclair High School
Certificate Program -
The School for Film & Television
National Debt Relief
Million Dollar Club - July 2017
$1,026,940 Debt Enrolled
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