Kevin Navong Jr
Seattle
Summary
Self motivated sales and customer support professional with a proven record of exceeding goals, resolving issues efficiently, and managing tasks independently. Seeking a remote role where I can apply my client-first mindset, digital communication skills, and strong work ethic to deliver consistent value from day one.
Overview
4
4
years of professional experience
Work History
Sales Consultant/MIT
Xfinity Comcast
Seattle
02.2024 - Current
- Delivered tailored recommendations for residential internet, mobile, and cable bundles
- Excelled in solution-based selling using needs analysis and competitive positioning
- Achieved top-tier metrics in multi-product sales, service upgrades, and customer retention
- Assisted in store leadership duties including mentoring new hires and managing floor operations
- Maintained detailed product knowledge across four internet speed tiers (300 Mbps – 2 Gbps) and three TV tiers (Choice, Popular, Ultimate)
- Tracked and managed customer accounts using CRM software and billing tools
- Helped drive store goals in revenue, customer satisfaction, and digital adoption (mobile app setups, autopay enrollment)
- Trained in Xfinity’s MIT program: leadership development, team coaching, and daily performance tracking
- Built rapport with customers by educating on promotions, resolving concerns, and ensuring long-term value
Warehouse Associate/LEAD
Cardinal Health
Auburn
05.2022 - 10.2023
- Monitored team progress and enforced deadlines
- Trained employees and delegated work among staff; tracked productivity and quality
- Made recommendations for process improvements and implementation
- Managed handling and distribution of materials and products
- Directed workflow on warehouse floor: packing, unloading, shipping, delivery scheduling
- Supported packaging and quality control checks
- Reviewed and approved vendor invoices
- Coordinated shipment receipt and internal scheduling
- Analyzed internal performance data to improve warehouse efficiency
- Familiar with OSHA safety standards and SPC procedures
- Disposed of hazardous materials per regulations
- Read and followed packaging layouts and manufacturing documentation
- Maintained cleanliness and organization (floors, machines, walls)
Store Manager/Retail Sales Associate
Go Calendar toys and games
Auburn
01.2022 - 05.2022
- Greeted customers and executed sales using Five Steps to a Sale
- Managed in-store promotions and customer interactions
- Operated POS system, processed email orders, and managed store calendar inventory
Education
Certificate - Sales
Hubspot Academy
Seattle, WA07-2025
Certificate - Digital Marketing
Foundations of Digital Marketing
Seattle, WA07-2025
Certificate - Customer Service Training
Alison
Seattle, WA07-2025
Skills
- Consultative Sales & Upselling Strategies
- Inbound Sales Methodology
- Customer Retention & Objection Handling
- CRM Systems: Salesforce, HubSpot, Xfinity Billing Tools
- Remote Communication: Email, Chat, Phone Etiquette
- Microsoft Excel (Formulas, Filtering)
- Digital Tools: Zoom, Microsoft Teams, Google Workspace
- Time Management & Self-Directed Productivity
- Customer Support: Live Resolution, Escalation Handling
- Data Entry Accuracy & Order Processing
- Quality Control & Process Documentation
- OSHA Safety Standards & SOP Compliance
- LEAN, 5S, and Kaizen Workflow Optimization
- Team Leadership, Delegation & Training
- Inventory Management & Vendor Coordination
- Retail POS Systems & Sales Floor Operations
- Blueprint Reading & Product Layout Interpretation
- Certified Equipment Operator: Stock Picker, Walkie Rider
Timeline
Sales Consultant/MIT
Xfinity Comcast
02.2024 - Current
Warehouse Associate/LEAD
Cardinal Health
05.2022 - 10.2023
Store Manager/Retail Sales Associate
Go Calendar toys and games
01.2022 - 05.2022
Certificate - Sales
Hubspot Academy
Certificate - Digital Marketing
Foundations of Digital Marketing
Certificate - Customer Service Training
Alison