Allison I Rich
Jacksonville,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Public Library Services. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and gaining clients.
Overview
25
25
years of professional experience
Work History
Project Controls Analyst
Magnolia River
Winter Springs, FL
04.2024 - Current
- Analyzed project financial and performance data to support project planning and decision-making.
- Created and maintained projects in Unanet GovCon, including project setup, funding, labor categories, and contract information.
- Reviewed employee timesheets on an as-needed basis to ensure accurate labor charging and compliance with project requirements.
- Monitored project budgets, labor costs, and financial performance, identifying variances and assisting with corrective actions.
- Prepared project reports and financial summaries for project managers and leadership.
- Worked with project managers, finance, and contracts teams to maintain accurate project data and support project execution.
- Tracked project schedules and progress, identifying potential risks and helping keep projects on schedule.
- Maintained project documentation and records, ensuring accuracy and compliance with company policies and contract requirements.
- Investigated and resolved project, financial, and timesheet discrepancies to maintain data integrity.
- Communicated project status, budget updates, and key issues to project managers and customers.
Project Administrator
SGC Engineering LLC
Winter Springs, FL
09.2021 - 04.2024
- Developed and maintained project tracking systems to monitor milestones, improve progress visibility, and support on-time delivery.
- Established and maintained project records in Clearview InFocus ERP, including project setup, budgeting, scheduling, customer information, and ongoing project updates to ensure data accuracy throughout the project lifecycle.
- Coordinated communication between cross-functional teams, stakeholders, and leadership to ensure project alignment and collaboration.
- Reviewed, updated, and maintained project documentation to ensure accuracy, compliance, and adherence to organizational standards.
- Streamlined project workflows and approval processes, improving operational efficiency and reducing turnaround times.
Library Assistant Branch Manager
Monroe County Public Library System
Key West, Florida
04.2014 - 08.2021
- Acting supervisor when department heads are unavailable.
- Provided flexibility in schedule for desk coverage.
- Maintained library social media accounts.
- Composed press releases for library events.
- Communicated with local media outlets about library programming.
- Promoted library programs on local radio stations.
- Maintained library website events using Wordpress.
- Acted as liaison between library assistants and department heads.
- Trained in all policies and procedures in all departments.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Built rapport with account holders by reaching out with recommendations and account updates.
- Conducted staff meetings to address concerns and questions, plan improvements, and evaluate progress toward goals.
- Curated carts for ebook purchases, working within a specific budget and theme for the month.
Library Assistant
Monroe County Public Library System
Key West, Florida
12.2009 - 04.2014
- Assisted patrons with all circulation needs and provided good customer service.
- Filed books on proper shelves when returned to circulation.
- Answered questions from patrons and helped to find desired materials.
- Supervised the computer desk.
- Helped patrons with all computer needs.
- Performed various Reference and Research Duties.
- Created and taught computer classes for the community.
- Processed and ordered Inter Library Loans for patrons.
- Represented the library at various outreach programs.
- Created and maintained a system for numbering musical recordings added to the library collection.
Music Library Assistant
Stetson University
DeLand, Florida
06.2007 - 08.2009
- Supervised, scheduled and trained all work study students for the circulation desk and computer lab.
- Cataloged all student and faculty performance recordings.
- Processed and repaired musical scores, books, and recordings.
- Assisted supervisor with various projects for the University.
- Prepared purchase orders.
Music Library Weekend Assistant
Stetson University
DeLand, Florida
02.2007 - 06.2007
- Scheduled, supervised and trained work study students.
- Processed new materials.
- Ran reports for removal of materials.
Library Student Worker
Stetson University
DeLand, Florida
08.2001 - 05.2007
- Assisted students and professors with locating and checking out materials.
- Assisted with projects assigned by library staff.
- Organized, processed, and shelved various library materials.
- Assisted in computer lab with tech questions.
- Pulled items on Hold Lists.
Education
Bachelor of Arts - Music
Stetson University
DeLand, FL05-2007
Skills
Customer Service
Team Player
Relationship Building
Multitasker
Sound Judgment
Critical Thinking
Attention to Detail
Time Management
Adaptable to Changing Conditions
Willing to Learn
Service-Oriented
Word Processing
Microsoft Office
Timeline
Project Controls Analyst
Magnolia River
04.2024 - Current
Project Administrator
SGC Engineering LLC
09.2021 - 04.2024
Library Assistant Branch Manager
Monroe County Public Library System
04.2014 - 08.2021
Library Assistant
Monroe County Public Library System
12.2009 - 04.2014
Music Library Assistant
Stetson University
06.2007 - 08.2009
Music Library Weekend Assistant
Stetson University
02.2007 - 06.2007
Library Student Worker
Stetson University
08.2001 - 05.2007
Bachelor of Arts - Music
Stetson University