Allison L Markle
Springfield,ME
Summary
I have worked in many different departments at chase as well as a lot of different communication skills depending on the surroundings I am working in. I am a problem solver when I start something I like to finish it so I know my customer is taken care of instead of sending the request or issue through iqnet or cims so even lsp. My reason for applying for this position is I can have more of a hands on problem solving for customers which at the end of the day making the customer is properly taken care of .
Overview
25
25
years of professional experience
Work History
United airlines
03.1998 - Current
- I have Worked in many different departments with credit card services such as follows:
- Internet department
- Business card, Multi product
- I have also dcc many times when the new trainer class hits the floor and starts taking calls, I am there to assist them on finding the information to questions instead of just telling them
- I also worked a project when chase changed minimum payments to five percent from the prior 2 am coach was a role I took
- When our manager was away, I would take supervisor calls because when did have an escalations team then
- I have always met my handle time, so managers do like to sit people with me to give pointers how to relay correct knowledge in a reasonable amount of time in a call
- My surveys are always exceeding
- When ever Chase needs me to work overnights due to weather effecting our other sights or during covid I would work 12 hours over night shifts to fit our business demands
- What ever demands are needed from me I do I will.
Education
Associate of Arts Business -
Ozark Tech Springfield
Skills
- Attention to Detail
- Interpersonal Communication
- Good Telephone Etiquette
- Problem-Solving
- team building
I am a problem solver from start to finish
Customer was paying for funeral costs and credit line was already over the credit line and was being declined so i researched and found other accounts he had with us so I consolidated so his existing account would have the funds he needed to complete the transaction.
Additional Information
I can work in any setting and incorporate others around me . I have had so much experience with the bank I have a lot of knowledge that would help not only with our customer's and reward process which will benefit all areas of the bank.
Languages
Spanish
Limited Working
Timeline
United airlines
03.1998 - Current
Associate of Arts Business -
Ozark Tech Springfield
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