Allison L. Zastrow
5008 Londonderry Rd. Bloomington,IL
Summary
Highly efficient and hard working leader, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Excellent customer service and people skills.
Overview
3
3
years of professional experience
Work History
Yogurt Service Coordinator, Shift Lead
Orange Leaf Frozen Yogurt & Treats
10.2021 - 08.2023
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised and delegated tasks to other employees to ensure a smooth-running business.
Lead Concession Worker, Crew Worker
McLean County Pony Baseball Complex
05.2020 - 07.2023
- Provided excellent customer service by meeting quality and efficiency expectations.
- Kept customers and crew areas organized.
- Responded to customer complaints to help resolve issues.
- Supported team members with various needs depending on customer influx and demand.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Taught basics of snack bar operations to new employees, building individual confidence in performance of duties.
- Cooked, prepared and bagged food for customers.
- Calculated totals, processed payments and issued receipts.
Education
Bachelor of Science - Animal Sciences
University of Kentucky
Lexington, KY05.2027
High School Diploma -
University High School
Normal, IL05.2023
Skills
- Product and Service Expertise
- Dependable and Consistent
- Efficient Sales Transactions
- Train Workers
- Inspect Completed Work
- Team Leadership
- Adaptability and Flexibility
- Coordinate Work
Timeline
Yogurt Service Coordinator, Shift Lead
Orange Leaf Frozen Yogurt & Treats
10.2021 - 08.2023
Lead Concession Worker, Crew Worker
McLean County Pony Baseball Complex
05.2020 - 07.2023
Bachelor of Science - Animal Sciences
University of Kentucky
High School Diploma -
University High School
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