Allison "Paige" Campbell
Mayflower,AR
Summary
Effective communication, excellent telephone etiquette, experienced writer, detailed oriented, very organized, skilled in time management, some management experience, solve problems effectively and quickly, able to achieve personal goals, and excellent people skills. Quick learner, proficient in Windows XP and Vista, Microsoft Word, Outlook, Excel, PowerPoint, keyboard at over 60 wpm, and can multitask efficiently. Proficient with Sorian Financials and EClinicalWorks.
Seasoned Patient Access Manager with experience managing patient admissions, registration processes and healthcare access services. Demonstrates strong leadership skills in navigating complex healthcare systems, resulting in smooth operations and improved patient satisfaction. Skilled in fostering relationships across departments to enhance workflow efficiency and improve overall hospital performance. Previous roles involved strategic planning and implementation of initiatives that significantly enhanced patient access to care while ensuring compliance with healthcare regulations.
Overview
20
20
years of professional experience
Work History
Patient Access Manager
Arkansas Heart Hospital & Encore
Little Rock, AR
01.2015 - 11.2022
- Checked in patients for Emergency Room and Outpatient Procedures
- Insurance precertifications and insurance verifications
- Completing all patient demographics
- Collecting copays
- Helped in precert department and pre-registration with precerts, demographics and collecting copays for upcoming procedures
- Helped Medical Records with all hospital and clinical scanning into appropriate folders and correct documentation
- Completed Medical Requests forms when needed
- Promoted to Hospital Scheduling for all locations radiology scans, outpatient and inpatient scheduling procedures
- Promoted to Patient Access Manager which was over Hospital Scheduling, Pre-Registration, and Patient Access for both locations
- Time cards and time off approval, monthly training meetings, new employee training, patient registration procedures, checking accounts daily for errors and meeting with my employees to correct errors weekly to provide the best accuracy as possible
- Office supply ordering
- Worked in office daily and at home when I wasn’t in the office any time any of my employees called with questions or needed help
- Was let go due to health issues that put me in the hospital and was on long term disability through them until 2024 when I was recovered
- Recruited, hired and trained new medical and facility staff.
- Directed, supervised and evaluated clerical personnel.
- Conducted staff training to ensure compliance with established protocols.
- Implemented strategies designed to reduce wait times, improve appointment scheduling accuracy.
- Maintained accurate records of all patient visits and admissions.
- Ensured compliance with HIPAA regulations related to protecting the privacy of protected health information.
- Communicated with patients with compassion while keeping medical information private.
- Resolved issues regarding insurance verification, preauthorization requirements.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Monitored employee performance and provided feedback for improvement.
- Developed and implemented patient access policies and procedures.
- Assisted in the management of staffing schedules to meet fluctuating demands.
- Evaluated existing processes for efficiency and made recommendations for improvements.
- Maintained records management system to process personnel information and produce reports.
- Performed audits of patient registration documents to ensure accuracy.
- Provided support during peak periods by managing call center queues and addressing customer inquiries.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Explained policies, procedures and services to patients.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Created reports on patient access metrics, such as wait times, no-shows.
- Managed customer service issues related to patient access and scheduling problems.
- Served as a liaison between clinical teams and administrative teams within the organization.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
Assistant Director/Office Manager/Financial Aid
Arkansas College of Barbering
11.2008 - 10.2014
- Repeatedly promoted during 2-year tenure with Arkansas College of Barbering, culminating in current responsibility for coordinating all office functions and supervising a team of three administrative professionals
- Employed to help with Admissions: Contacting prospect students, enrollment, entrance counseling, filing, and data entry
- Promoted to Financial Aid/Student Services, May 2008: Advising record maintenance; support students in maintaining SAP; supervision and monitoring of attendance records; maintaining information concerning housing; transportation and child care
- Experience with tax returns, verifications, awarding and certifying financial aid, and ordering supplies
- Promoted to Assistant Director/Office Manager/Financial Aid, May 2009: Implements administrative policies and procedures, assists in implementing Institutional Assessment and Improvement Plan (IAIP)
- Participates in Faculty and Staff Development Programs and provides support for the school’s operations
- Disburses financial aid to students
- Works with lenders and guarantor agencies, executes default management procedures and reinforces repayment obligations to students
- Assists in advising, testing and tutoring services
- Provides oversight for the Admission and Financial Aid positions as well as general office management
- Reporting VA Benefits and Student attendance monthly
- Has attended financial aid class and seminars yearly
- Determines eligibility of student enrollment
- Coordinated with staff regarding timecards to verify hours worked for payroll
- Has completed some basic accounting: payroll, bills, credit balances for students
Data Entry
Fidelity National Information Services (FIS)/Olsten Staffing
Little Rock, USA
10.2007 - 12.2007
- Enter data from banks: deposit slips, checks, view & fix corrections, make sure balances are correct
Teller
Region’s Bank
Conway, USA
11.2006 - 07.2007
- Employed as a Teller; responsible for handling money and all types of transactions (deposits, CD’s, house payments, loans), training new tellers when they start, answering phones, and experience at setting up new accounts
- Completed a month’s training experience in 2 weeks and had full responsibility as a Teller after my training session was completed
Telemarketing Sales Representative
The Heritage Company
Conway, USA
05.2003 - 04.2006
- Employed as a Telemarketing Sales Representative calling residential households collecting donations for charities such as MS, Children’s Wish, and Special Olympics
- Participated in Senior Training to prepare for management
- Assisted as manager of office, if they were absent or in meetings
- I have received numerous monthly awards/raises for reaching 100+ “quota”, also numerous awards for collecting over 100% from my personal sales production
- I have also been recognized for outstanding sales, and have participated in supervisory training
Education
High School Diploma -
Mayflower High School
Mayflower, AR01.2005
Associate of Science - Business
Pulaski Technical College
North Little Rock, ARSkills
- Office Management
- Teambuilding & Supervision
- Experienced in Documentation
- Policies & Procedures Manuals
- Report & Document Preparation
- Spreadsheet & Database Creation
- Default Management – Student Loans
- Ordering Office Supplies
- Records Management
- Financial Aid
- Time & Self Management
- Data Entry/Customer Service
- Admissions processes
- Effective written and verbal communication
- Insurance verification
- Recordkeeping
- HIPAA compliance
- Strong leadership
- Team management
- New staff training
- Healthcare
- Inpatient registration
- Effective problem solving
- Patient data privacy
- Appointment scheduling
- Time management
- Performance evaluation
- Staff scheduling
- Manage records
- Verbal and written communication
- Customer service
- Written communication
- Employee training program
- Teamwork and collaboration
- Problem-solving
- Data analysis
- HIPAA guidelines
References
References available upon request.
Timeline
Patient Access Manager
Arkansas Heart Hospital & Encore
01.2015 - 11.2022
Assistant Director/Office Manager/Financial Aid
Arkansas College of Barbering
11.2008 - 10.2014
Data Entry
Fidelity National Information Services (FIS)/Olsten Staffing
10.2007 - 12.2007
Teller
Region’s Bank
11.2006 - 07.2007
Telemarketing Sales Representative
The Heritage Company
05.2003 - 04.2006
High School Diploma -
Mayflower High School
Associate of Science - Business
Pulaski Technical College