Allissa Bales
Oak Grove,KY
Summary
Highly motivated and compassionate Medical Assistant with proven skills in providing exceptional patient care, managing clinical and administrative tasks, and supporting healthcare teams to ensure efficient operations. Proficient in performing clinical procedures such as vital signs monitoring, and EKGs, as well as handling administrative duties including patient scheduling, medical record management, and insurance processing. Adept at utilizing electronic health records (EHR) systems and maintaining a high standard of patient confidentiality and care. Demonstrating strong communication, organizational, and problem-solving skills, with a proven ability to adapt in fast-paced environments and deliver high-quality support. Committed to contributing to a positive patient experience and improving overall clinic efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant Intern
Sacramento Heart & Vascular
Sacramento, CA
05.2024 - 07.2024
- Performed patient intake duties, including taking vital signs and medical histories.
- Provided administrative support to the medical staff, such as filing paperwork, answering phones and greeting visitors.
- Maintained accurate records of patient care services in accordance with established policies and procedures.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Corresponded with patients through phone, fax, email, and in person to schedule appointments and answer inquiries.
- Demonstrated proficiency in using various types of EKG machines such as 12-lead ECGs and portable systems.
Shift Leader
Peet's Coffee And Tea
Roseville, CA
02.2021 - 05.2024
- Resolved customer complaints promptly and professionally.
- Analyzed sales data to identify trends and areas for improvement.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Education
Medical Assisting
UEI College
West Sacramento, CA07-2024
High School Diploma -
Independence High School
Roseville, CA06-2022
Skills
- OSHA Guidelines
- Electrocardiogram (ECG)
- Vital Signs
- Medial Terminology
- Phlebotomy
- Injections
- Strong Communication
- Medical Coding
- Attention to detail
- HIPAA Compliance
- Patient Scheduling
Volunteer Experience
Foothill Ranch Middle School, Sacramento, CA
06/2016-08/2023: Assisted in the preparation and presentation of the Twin Rivers District Art Show & Assisted on-campus in volunteering in the Art classroom
Certification
Basic Life Support (CPR & AED) issued 04/2024
Timeline
Medical Assistant Intern
Sacramento Heart & Vascular
05.2024 - 07.2024
Shift Leader
Peet's Coffee And Tea
02.2021 - 05.2024
Medical Assisting
UEI College
High School Diploma -
Independence High School
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