Allissa Turner
Summary
A motivated Trust and Safety Analyst dedicated to enforcing policies and ensuring the safety of users online. Organized, detail oriented, and a self starter. Excellent time management and able to effectively self-manage during independent projects, as well as collaborate as part of a productive team.
Overview
6
6
years of professional experience
Work History
Trust & Safety Associate
Accenture
Fremont, CA
07.2021 - Current
- Enforced safety policies on user generated content and flagged any policy violations.
- Improve machine classifiers to ensure safety of the platform for all audiences
- Delivered feedback about new trends that should be reviewed and flagged in future workflows.
- Communicated effectively and worked collaboratively with team members.
Content Review Analyst
BCForward, Reviewer
Mountain View, CA
10.2018 - 07.2021
- Reviewed at least 500 posts daily, and used company policy to label and categorize the content of the posts.
- Delivered feedback and suggestions to improve the review process based off of my experience with handling the workflow.
- Trained new employees on the standard operating procedure of specific workflows
- Communicated effectively and worked collaboratively with team members.
PetsHotel Assistant Manager
Petsmart
Sunnyvale, CA
09.2016 - 05.2018
- Assisted with onboarding and training new employees.
- Supervised and assigned tasks to hotel employees
- Communicated effectively with other departments.
- Maintained a clean and organized working environment to enhance productivity and ensure safety.
- Registered and processed all guests, including both incoming and outgoing guests.
- Helped to increase customer return rates by providing excellent customer service at all times.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Bachelor of Arts - International Studies - Chinese Studies
Humboldt State University
Arcata, CA05.2016
Associate of Arts - English
De Anza College
Cupertino, CA06.2012
Skills
- Microsoft Office
- Time Management Skills
- Critical thinking and problem solving
- Attention to Detail
- Customer Service
Timeline
Trust & Safety Associate
Accenture
07.2021 - Current
Content Review Analyst
BCForward, Reviewer
10.2018 - 07.2021
PetsHotel Assistant Manager
Petsmart
09.2016 - 05.2018
Bachelor of Arts - International Studies - Chinese Studies
Humboldt State University
Associate of Arts - English
De Anza College