Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Saman Omrani

Saratoga,United States

Summary

Detail-oriented professional with experience in developing educational models and reports. Offers great learning environment,

Overview

12
12
years of professional experience
1
1
Certification

Work History

Trust & Safety Associate

Accenture
10.2019 - Current
  • Utilized analytics and site metrics to determine areas of improvement.
  • Suggested improvements to content to enhance quality and accuracy.
  • Acquired in-depth knowledge of content areas to provide effective decisions.

Associate

Peet's Coffee
02.2016 - Current
  • Prioritized helping customers over completing other routine tasks in store.
  • Provided product price information to customers.
  • Analyzed customer data to identify trends and anticipate customer needs.

Manager

Rose
07.2016 - 10.2019
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Admin, Customer Service

Nordstrom
10.2010 - 10.2015
  • Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
  • Trained new customer service representatives on best practices, policies and procedures.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.

Education

Bachelor's degree - Biology, General

San Jose State University
San Jose, CA
07.2019

Bachelor of Science - Chemistry

Saman Omrani
San Jose, CA
07.2019

Skills

  • Platform Safety
  • Analytical Results
  • Collaboration of Team
  • Problem Solving
  • Working with SRT
  • Being Flexible
  • Microsoft Office
  • Statical Analysis

Certification

Trend Finder Data Collection Problem Solving SRT Chemistry Data Entry Research Data Analysis Microsoft Office Saman Omrani - page 2

Timeline

Trust & Safety Associate

Accenture
10.2019 - Current

Manager

Rose
07.2016 - 10.2019

Associate

Peet's Coffee
02.2016 - Current

Admin, Customer Service

Nordstrom
10.2010 - 10.2015

Bachelor's degree - Biology, General

San Jose State University

Bachelor of Science - Chemistry

Saman Omrani

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