Saman Omrani
Saratoga,United States
Summary
Detail-oriented professional with experience in developing educational models and reports. Offers great learning environment,
Overview
12
12
years of professional experience
1
1
Certification
Work History
Trust & Safety Associate
Accenture
10.2019 - Current
- Utilized analytics and site metrics to determine areas of improvement.
- Suggested improvements to content to enhance quality and accuracy.
- Acquired in-depth knowledge of content areas to provide effective decisions.
Associate
Peet's Coffee
02.2016 - Current
- Prioritized helping customers over completing other routine tasks in store.
- Provided product price information to customers.
- Analyzed customer data to identify trends and anticipate customer needs.
Manager
Rose
07.2016 - 10.2019
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Admin, Customer Service
Nordstrom
10.2010 - 10.2015
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Trained new customer service representatives on best practices, policies and procedures.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
Education
Bachelor's degree - Biology, General
San Jose State University
San Jose, CA07.2019
Bachelor of Science - Chemistry
Saman Omrani
San Jose, CA07.2019
Skills
- Platform Safety
- Analytical Results
- Collaboration of Team
- Problem Solving
- Working with SRT
- Being Flexible
- Microsoft Office
- Statical Analysis
Certification
Trend Finder Data Collection Problem Solving SRT Chemistry Data Entry Research
Data Analysis Microsoft Office
Saman Omrani - page 2
Timeline
Trust & Safety Associate
Accenture
10.2019 - Current
Manager
Rose
07.2016 - 10.2019
Associate
Peet's Coffee
02.2016 - Current
Admin, Customer Service
Nordstrom
10.2010 - 10.2015
Bachelor's degree - Biology, General
San Jose State University
Bachelor of Science - Chemistry
Saman Omrani