I am seeking a position where I can utilize previous work experience, risk,customer service and organizational skills, and an opportunity to become a productive member of a team.
Overview
5
5
years of professional experience
Work History
Trust & Safety Associate
Vaco Binary Semantics
06.2022 - 05.2023
Worked with Team Lead and Moderators to analyze and review content to set necessary goals and deadlines for existing projects
Maintained high level of familiarity with client policy verticals, alongside remained in compliance with company regulations and procedures
Applied analytical methods and techniques to evaluate the quality assurance of projects and escalate those not in compliance with company regulations and procedures
Developed concrete plans to uphold company targets on a weekly basis
Trained new employees by providing them with an overview of company guidelines and support with day-to-day tasks, goals, and deadlines
Formulated long and short-term streamlined procedures that effectively improved processes, to include access to user-friendly regulations and guidelines
Performed Supervisory tasks in absence of Team Lead, which included, but not limited to, supported employees with project needs and responded to questions and concerns.
Risk Analyst
Plastiq
05.2021 - 12.2021
Managed daily queue requiring manual review to analyze and interpret suspicious transactions to help mitigate fraud losses and achieving goal of having no backlog
Provided analytic/data driven solutions that mitigate risk of financial losses with cross-functional teams while also maintaining positive user experience
Improved efforts to constantly iterate automated systems using risk rules and machine learning models
Gathered evidence using certain tools and submit chargeback presentment materials to issuing banks
Audited and compared vendors, sending data sets during trial to evaluate vendors data efficacy, and answered questions about fraud losses such as account takeovers, collusion, chargebacks
Worked with cross functional stakeholders to provide reporting and fix data issues.
Trust and Safety Specialist, Fraud
Instacart
06.2020 - 12.2020
Reviewed transactions in real time to prevent fraud, identifying fraudulent activities/ patterns, account takeovers, and handling internal escalations to provide services
Resolved customer & shopper account issues through timely email responses via Zendesk
Maintained queue of inbound shopper and customer appeals with time management and prioritization skills
Completed live/historical data reviews with detail-orientated approach and present opportunities to improve and drive tasks to full resolution
Executed on repetitive operational tasks while maintaining attention to detail and having an eye for process improvements.
Courier Support and Risk Operations Agent
Caviar
04.2019 - 01.2020
Investigated over 5,000 orders weekly in real time to detect and intervene in fraudulent activity to ensure day-to-day operations run smoothly via CRM
Managed courier violations to help Caviar maintain high-quality courier fleet
Used decision-making skills to manage courier fleet and remove bad actors, giving violations during unforeseen events
Provided strategical solutions with Caviar risk team to assist in operational improvement and eliminate backlog of pending courier violations to reach milestone event
Worked with other team members to identify workload efficiencies and processes to improve speed to resolution.
Data Management Student Assistant
Caltrans
02.2018 - 12.2018
Provided daily and accurate traffic collision data to propose safety projects, generate safety monitoring reports, and justify use of traffic safety funds
Analyzed over 1,100 traffic collision reports to assign highway post mile data using Caltrans highway sequence listing
Assigned sequence of events codes to traffic collision reports to identify objects struck on state highways and to measure severity of collisions
Recognized by team leaders for outstanding performance and dedication to the traffic collision reports backlog elimination project and achieving a historic milestone for collision coding.
Education
Bachelor of Arts in Economics -
California State University, Sacramento
Sacramento, CA
Skills
Safety audits
Hazard Identification
Investigations
Incident Reporting
Risk Management
Regulatory Compliance
Risk Assessment
Corrective Action Planning
Personal And Technical Skills
Strong technical, written, and verbal communication skills with experience across multiple disciplines.
Quick learner, highly organized, and efficient in setting and meeting goals and deadlines.
Problem resolution abilities, procedures compliance, and team building and retention initiatives.
Volunteer Experience
Local Airport Cab, Berkeley, CA, Volunteer, 01/01/18, Present, Provide administrative support to Office Manager., Manage a high volume of incoming calls and dispatch to drivers., Serve as the initial point of contact for customer questions and concerns., Take weekly inventory of office supplies and order for restock as needed., Prepare supporting documents for annual vehicle inspections to stay in compliance with city requirements.
Sikh Community Center, El Sobrante, CA, Volunteer, 06/01/23, Present, Assist administrative staff with additional weekly support as Community Center is under construction., Relocate supplies and equipment to vacant rooms., Control traffic to overflow parking lots due to parking space limitations on site., Support finance staff with accounts receivable as needed.
Certification
Languages
Punjabi
Full Professional
Hindi
Professional Working
Timeline
Trust & Safety Associate
Vaco Binary Semantics
06.2022 - 05.2023
Risk Analyst
Plastiq
05.2021 - 12.2021
Trust and Safety Specialist, Fraud
Instacart
06.2020 - 12.2020
Courier Support and Risk Operations Agent
Caviar
04.2019 - 01.2020
Data Management Student Assistant
Caltrans
02.2018 - 12.2018
Bachelor of Arts in Economics -
California State University, Sacramento
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