Allissa Turnipseed
Austin,TX
Summary
Insurance professional with proven track record in verifying insurance coverage and benefits, ensuring accuracy, and resolving discrepancies. Known for strong analytical skills, effective communication, and ability to work well within team. Adaptable to changing needs and focused on achieving results. Skilled in data entry, customer service, and navigating insurance databases. Reliable and flexible, consistently delivering high-quality work.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Insurance Verification Representative
Surgical Care Affiliates
03.2022 - 09.2024
- Verification of surgical benefits for multi-specialties ( OB/GYN, Ortho, Podiatry, Spine (Inpatient and Outpatient) Hand, Endo/GI procedures.
- Promoted positive client relationships through empathetic communication and meticulous attention to detail during the verification process.
- Enhanced customer satisfaction with prompt and accurate insurance verifications for medical services.
- Improved efficiency by streamlining insurance verification processes for patient intake.
- Reduced claim denials by thoroughly reviewing patient eligibility and coverage details.
- Monitored department KPIs and employee performance and adjusted plans to meet daily and monthly goals.
- Prepared and reconciled cash, check and credit card payments using Cerner, HST and Inspire.
- Enhanced revenue cycle efficiency by implementing strategic process improvements and workflow optimizations.
Sr. Benefits & Authorization Specialist
University of Texas Health
06.2018 - 03.2022
- Verified and obtained required referral, authorization, or pre-certification prior to services being provided for 10 Multi-Specialties. (PCP, OB/GYN, MSK, Psychiatry, Neurology, Speech Therapy/Physical Therapy, Chiro, Oncology, and Ophthalmology. (Level of Benefit : Office Visit)
- Applied knowledge of insurance rate standards to calculate premiums, adjustments and new reserve requirements
- Determined and authorized appropriate amounts of program assistance based on specific applicants' information
- Assisted patients with meeting financial obligations with use of sliding scales
- Guided employees on how to handle difficult questions or problems
- Certified recipients to continue receiving benefits based on routine interviews
- Helped applicants understand requirements, application procedures and legal rights
- Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.
Medical Assistant
Dell Children's Pediatrics
05.2016 - 06.2018
- Maintained team productivity by organizing charts, insurance forms and patient documentation
- Educated patients on prescribed medications, treatments and procedures
- Administered emergency breathing treatments for asthma and pneumonia
- Administration of Allergy Testing and Allergy Shots
- Completed intakes, measuring vital signs and documenting symptoms
- Ran clinic for 2 providers simultaneously
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Education
Medical Assistant -
The College of Healthcare Professions
Austin, TX05.2017
Nurse Aide -
Central Texas Nurse Network
Austin, TX04.2016
Skills
- EMR Systems : Athena, Cerner, Inspire, HST, Epic
- Microsoft office
- Training and mentoring
- Goal oriented
- Decision-making
- Team leadership
- Time management
Certification
Life & Health Insurance License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Insurance Verification Representative
Surgical Care Affiliates
03.2022 - 09.2024
Sr. Benefits & Authorization Specialist
University of Texas Health
06.2018 - 03.2022
Medical Assistant
Dell Children's Pediatrics
05.2016 - 06.2018
Nurse Aide -
Central Texas Nurse Network
Medical Assistant -
The College of Healthcare Professions
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