Ragon Piacenti

• Support nephrologists in a very high-volume nephrology and dialysis practice
• Coordinate patient intake, scheduling, and referrals
• Communicate with patients, dialysis centers, hospitals, clinics, and insurance providers regarding care coordination
• Maintain and manage all incoming and outgoing medical records for all patients and clinic locations
• Document clinical notes, lab results, and treatment data in EMR systems (Epic, Cerner, eClinical, Athena)
• Coordinate lab testing (BMP, CBC, eGFR, urinalysis, etc) and flag abnormal results for provider review
• Process prior authorizations for dialysis treatments, medications, imaging, and laboratory services
• Assist with billing and coding support using CPT and ICD-10 basics while ensuring HIPAA compliance
• Deliver compassionate, professional patient support while ensuring HIPAA compliance

• Assisted with sleep studies and polysomnography preparation
• Monitored patient vitals (EKG, BP, pulse oximetry)
• Managed CPAP/BiPAP equipment setup and troubleshooting
• Conducted patient intake, triage, and EMR documentation
• Handled insurance verification, pre-certifications, and claims follow-up
• Maintained medical records and infection control standards
• Occasionally scored sleep studies under provider direction
• Worked in direct coordination with on-site DME for CPAP/BiPAP setup, education, and troubleshooting
• Supported patients at the only sleep clinic in the Mid-South offering the remedē System, an alternative therapy to CPAP
• Well-versed in alternative sleep apnea therapies, including Inspire, eXciteOSA, and mandibular advancement devices
• The only sleep clinic in the Mid-South offering the remedē System, an alternative therapy to CPAP

• Oversaw daily store operations, including staffing, training, and scheduling
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
• Oversaw inventory management through cycle counts, audits and shrinkage control
• Monitored employee performance and identified performance gaps for corrective action
• Preserved product quality by maintaining stockrooms and disposing of damaged items
• Delivered exceptional customer service while resolving escalated issues
• Managed inventory, sales reporting, cash handling, and compliance standards
• Recruited, interviewed, hired, and onboarded assistant managers and management-track staff
• Trained and mentored assistant managers for advancement to store manager roles
• Enforced performance metrics for management eligibility in sales and customer service
• Created staff schedules while monitoring performance and inventory management
• Drove revenue through memberships, retail sales, and promotional initiatives

Clinical Experience

EEG Technologist – Methodist University

RPSGT Clinicals – Corinth Sleep Lab

January 2018 – August 2018

• Completed hands-on clinical training in neurodiagnostics and sleep medicine, with a strong focus on patient interaction, coordination of care, and accurate clinical documentation. Gained experience working both under supervision and independently, including managing full patient workflows in a sleep lab setting.
• Performed full EEG hook-ups independently, ensuring accurate electrode placement and adherence to established protocols
• Monitored and documented EEG and sleep study data with a high level of accuracy and attention to detail
• Assisted in coordinating patient care by preparing patients for procedures, explaining processes, and ensuring all necessary information was collected prior to testing
• Conducted full polysomnography hook-ups under supervision, progressing to independently running and monitoring overnight sleep studies
• Independently managed sleep lab operations during clinicals at Corinth Sleep Lab, including patient setup, study monitoring, troubleshooting equipment, and ensuring completion of studies from intake to discharge
• Performed CPAP/BiPAP titration studies in accordance with physician orders and patient needs
• Demonstrated strong patient communication skills by addressing concerns, providing education, and ensuring patient comfort throughout procedures
• Maintained detailed and organized records to support accurate reporting and continuity of care
• Collaborated closely with technologists and clinical staff to relay important findings and ensure smooth patient flow
• Adapted to patient needs and changing clinical situations while maintaining professionalism and efficiency

• Managed office operations, ensuring efficient workflow and effective communication among staff.
• Coordinated scheduling for team meetings and client appointments to optimize time management.
• Implemented inventory control processes, tracking supplies and reducing waste.
• Developed and maintained filing systems to enhance document retrieval efficiency.
• Oversaw vendor relationships, negotiating contracts for services and supplies to reduce costs.
• Led initiatives to streamline communication between departments, enhancing overall organizational coordination.
• Analyzed operational procedures, identifying areas for process improvement and increased efficiency.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

• Designed streamlined inventory processes to enhance operational efficiency.
• Analyzed inventory data to identify trends, driving decisions for product replenishment strategies.
• Managed inventory levels using ERP systems to optimize stock availability and reduce excess.
• Collaborated with procurement team to forecast demand and streamline ordering processes.
• Implemented inventory tracking procedures to enhance accuracy and minimize discrepancies.
• Conducted regular audits to ensure compliance with safety standards and inventory management policies.

• Managed high-volume inbound and outbound calls, ensuring prompt service delivery
• Resolved customer concerns through effective de-escalation techniques and advocacy
• Accurately documented interactions while meeting quality assurance and productivity metrics
• Communicated complex information clearly, maintaining professionalism at all times