Jamela Oliver
Houston
Summary
Dedicated Certified Medical Assistant skilled in patient education, vital signs monitoring, and electronic health records management. Committed to enhancing patient care through effective communication and meticulous attention to detail.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Planned parenthood gulf coast
Houston
05.2022 - 09.2025
- Supported physicians during patient examinations and procedures to ensure efficient care delivery.
- Maintained patient records in electronic health record systems, enhancing data accessibility and accuracy.
- Scheduled appointments and coordinated patient referrals effectively.
- Provided patient education on treatments and medication usage.
- Collected and processed lab samples for diagnostic testing.
- Monitored vital signs and documented patient information accurately.
- Ensured compliance with healthcare regulations and safety protocols.
- Supported front desk operations by greeting patients and answering calls.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications, and treatments following physician instructions.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Filed insurance claims forms in accordance with applicable regulations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Collected, labeled, and stored laboratory specimens accurately to facilitate timely diagnostic testing.
- Administered medications under physician's supervision.
- Positioned patients properly during examination or treatment for comfort and safety.
- Changed dressings on wounds to prevent infection and check for healing.
- Assisted back office patient processes to reduce office wait times.
- Supported administrative staff by processing payments.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Certified Nursing Assistant
APOLLO REHAB AT WOODLANDS LLC
Spring
08.2017 - 07.2020
- Assisted residents with daily living activities and personal care needs.
- Monitored vital signs and reported changes to the nursing staff promptly.
- Ensured cleanliness and organization in resident living areas and common spaces to promote a safe and comfortable environment.
- Documented patient information accurately in electronic health records systems.
- Collaborated with healthcare team to create personalized care plans for residents.
- Provided emotional support and companionship to enhance resident well-being.
- Educated residents and families on health management and rehabilitation practices.
- Participated in training new staff on care procedures and safety protocols.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Facilitated activities of daily living, including personal hygiene, feeding, and ambulation, to enhance resident independence and well-being.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Helped residents walk with or without self-help devices.
- Responded quickly to emergency situations involving sudden illness or injury.
- Distributed drinking water and nourishment to residents.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Assisted residents in preparing for activities and social programs.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Cleaned and sanitized patient rooms according to established protocols.
- Supported non-ambulatory residents in range of motion exercises.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Engaged in educational programs to enhance nursing assistant skills, improving care quality and team competency.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Administered medications as instructed by the registered nurse or physician.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Conducted patient education on health maintenance and disease prevention.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Shaved and draped patients to prepare for surgery, treatment or examination.
Education
GED -
Landmark Academy
Palestine, TX05-2015
Skills
- Electronic health records
- Vital signs monitoring
- Patient education
- Lab sample collection
- Injection administration
- Patient coordination
- Appointment scheduling
- Health care compliance
- Medical terminology
- Team collaboration
- Attention to detail
- Effective communication
- Time management
- Emotional intelligence
- Problem solving
- HIPAA compliance
- Specimen processing
- Payment collection
- Patient scheduling
- Safety compliance
- Clinical applications
- Wound care
- Sterilization techniques
- Conflict resolution
- HIPAA protocols
- Physical stamina
- Inventory management
- Problem solving
- Verbal communication
- Treatment setup
- Patient care
- Triage assessment
- [Type] coding
- Medical records oversight
- Patient assessments
- Basic life support
- Insurance confirmation
- Sample collection procedures
- Medication delivery
- Infection control
- Phlebotomy techniques
- Vital sign monitoring
- Multitasking
- Medical billing and coding
- Schedule coordination
- Healthcare procedures
- Clinical documentation
- Medical billing
- Blood pressure measurement
- Inventory and supply management
- Workflow organization
- Telephone etiquette
- Patient documentation
- Medical records management
- Needs assessments
- Clinical operations
- Conversant in [languages]
- Medical office administration
- Medical office management
- Appointment setting
- Disease prevention education
- Lab equipment calibration
- Trustworthy companion
- Vital sign monitors
- Specimen preparation
- Anatomy and physiology
- Feeding assistance expert
- Indirect patient care
- Family education
- Check-in coordination
- Antigen testing
- Lab equipment operation
- OB/GYN procedures
- Companionship and emotional support
- Sterile technique
- Communicating with patient families
- Patient triage
- Outpatient dialysis services
- Procedure assistance
- Health coordination
- Compliance with regulations
- Patient care coordination
- Front desk support
- Emotional support provision
- Patient mobility
- Complex Problem solving
- Care plan implementation
- Intake recording
- Able to lift [number] pounds
- Dressing assistance
- Senior care
- General housekeeping
- Valid [state] driver's license
- Monitoring fluids
- Range of motion exercises
- Interdisciplinary communication
- Transfer techniques
- Colostomy care
- Activity coordination
- Bathing assistance
- Specimen collection
- EMR / EHR
- Dementia care
- Patient management
- Adaptable
- Admitting support
- Alzheimer's and dementia care
- Maintaining privacy
- Safety precautions
- Personal grooming assistance
- Calm under pressure
- Infection control
- Relationship management
- Case management
- Compassionate
- DBMS
- Feeding assistance
- Observing responses
- Patient relations
- Toileting assistance
- Documenting behaviors
- Light housekeeping
- Quick problem solver
- Bedside manner
- Recording vital signs
- Restraint application
- End-of-life care
- Supporting personal needs
- Direct patient care
- Monitoring conditions
- Positioning patients
- Respiratory equipment training
- Intake assessments
- Reliable transportation
- Healthcare ethics
- G-tube care
- Inpatient care
- Wound care specialist
- Shared governance
- Urinary catheter care
- Pediatric care
Certification
- certified medical assistant
- certified nursing aide
Timeline
Certified Medical Assistant
Planned parenthood gulf coast
05.2022 - 09.2025
Certified Nursing Assistant
APOLLO REHAB AT WOODLANDS LLC
08.2017 - 07.2020
GED -
Landmark Academy