Melissa Higgins
Ozark,MO
Summary
Compassionate Certified Medical Assistant with proven expertise at COXHEALTH Republic Primary Clinic, enhancing patient care through effective communication and meticulous documentation. Skilled in electronic health records and vital sign monitoring, I excel in fast-paced environments, ensuring optimal patient outcomes while maintaining HIPAA compliance and fostering a supportive atmosphere.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
COXHEALTH Republic Primary Clinic
Republic MO
09.2022 - 01.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Prepared and administered medications to alleviate patient symptoms.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Certified Medical Assistant
Lester E Cox- Spine Care Clinic
Springfield MO
07.2021 - 06.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Education
GED -
Valley View Adult Education
Jonesboro, AR07.2028
No Degree - Certified Medical Assistant
Midwest Technical University
Springfield MO05.2021
Skills
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Electronic Health Records
- Vital Sign Monitoring
- Patient documentation
- Vital signs monitoring
- Needs assessments
- Immunization Administration
- Clinical Documentation
- Maintaining confidentiality
- Direct Patient Care
- Phlebotomy
- Electronic Medical Records
- Compassionate
- Flexible and adaptable
- Time management
- Multitasking
- Dependable and responsible
- HIPAA compliance
- Medical terminology
- Patient scheduling
- Clinical documentation
- Patient care
- Medication administration
- Electronic health records
- Vital sign monitoring
- Sterilization techniques
- Wound care
- Patient assessments
- Inventory and supply management
- Inventory management
- Medical records management
- Conflict resolution
- Problem-solving
- Attention to detail
- Multitasking and organization
- Triage assessment
- Basic life support
- Team collaboration
- Verbal and written communication
- Patient education
- Safety compliance
- Infection control
- Telephone etiquette
- Physical stamina
- Blood pressure measurement
- Injection administration
- Sample collection procedures
- Treatment setup
- Workflow organization
- HIPAA protocols
- Healthcare procedures
- Medical records oversight
- Clinical applications
- Insurance confirmation
- Customer service
- Direct patient care
- EMR / EHR
- Immunization administration
- Medical terminology knowledge
- Reliable team player
Affiliations
- American Association Medical Assistants
Certification
- Basic Life Support (BLS) - American Heart Association.
- Certified Medical Assistant (CMA)
- Advanced Cardiac Life Support Certification (ACLS)
- First Aid Certification
- Basic Life Support Certification (BLS)
- AAMA Certified Infection Control Certificate- American Association of Medical Assistants.
- EKG Technician Certification (CET) - National Healthcareer Association (NHA).
- Advanced Cardiac Life Support (ACLS) - American Heart Association.
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
- OSHA Certified
- CPR/AED Certification
Additional Information
Detail-oriented medical professional experienced in providing medical administrative and clinical support in a busy medical office. Proficient in EMR and other medical software, with strong knowledge of medical terminology and HIPAA regulations. Dedicated to providing an efficient and accurate healthcare experience.
Accomplishments
- Recognized for going above and beyond the call of duty.
Timeline
Certified Medical Assistant
COXHEALTH Republic Primary Clinic
09.2022 - 01.2024
Certified Medical Assistant
Lester E Cox- Spine Care Clinic
07.2021 - 06.2022
GED -
Valley View Adult Education
No Degree - Certified Medical Assistant
Midwest Technical University