Allister Scantlebury
Tolleson,AZ
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
19
19
years of professional experience
Work History
Operations Manager
Home Depot
07.2023 - 09.2025
- Directed daily operations to enhance efficiency and streamline workflow across multiple departments.
- Implemented process improvements that reduced operational costs and increased productivity.
- Coordinated supply chain activities to ensure optimal inventory levels and timely product availability.
- Developed and maintained strong relationships with vendors to negotiate favorable contract terms.
- Monitored performance metrics to assess team effectiveness and identify areas for development.
- Trained and mentored staff to foster a culture of continuous improvement and accountability.
- Facilitated cross-functional communication to align goals and enhance project outcomes.
- Conducted risk assessments to identify potential operational challenges and develop mitigation plans.
- Optimized scheduling processes to ensure adequate staffing levels during peak business hours.
- Led initiatives to improve safety standards, resulting in a safer work environment for all employees.
- Collaborated with senior management to develop strategic plans aligned with organizational goals.
- Streamlined onboarding processes to improve new hire integration and retention rates.
- Analyzed operational workflows to identify inefficiencies and implement corrective actions.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at up-skilling the workforce to meet dynamic industry demands.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Area Supervisor
Home Depot
06.2018 - 07.2023
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Planned sequence of operations and established schedule.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.
- Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
- Tracked hours and inventory usage, and prepared associated reports.
- Established clear objectives for each reporting period that aligned with company-wide goals.
- Organized employee schedules to meet operational demands while balancing individual needs for work-life balance.
- Identified inefficiencies in existing processes and implemented improvements for increased effectiveness within the department.
- Streamlined onboarding process for new employees, reducing time to full productivity.
- Improved team morale and productivity by implementing monthly recognition program for outstanding performance.
- Maintained high standards of cleanliness and organization across multiple sites, enhancing customer experience.
- Conducted regular training sessions for new hires, ensuring consistent level of service across all locations.
- Fostered strong relationships with local communities by organizing and participating in charity events.
- Developed comprehensive safety protocol, significantly reducing workplace accidents and ensuring compliance with regulations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Submitted reports to senior management to aid in business decision-making and planning.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Office Assistant
Garison & Company
07.2006 - 12.2011
- Prepared documents for meetings by organizing agendas, reports, and presentations.
- Provided administrative support by maintaining accurate records and updating databases.
- Conducted data entry management tasks with precision, ensuring data integrity across systems.
- Coordinated office supplies procurement, maintaining optimal inventory levels for smooth operations.
- Organized and maintained filing systems, ensuring easy retrieval of important documents.
- Handled vendor communications to ensure timely deliveries and resolve any service issues.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
Education
High School Diploma -
Mucurapo Senior Comprehensive
Port-Of-Spain Trinindad06-2021
No Degree - Mathematics
Polytechnic Institute Port-Of-Spain Trinidad
06-2010
No Degree - Construction Trades
Hype/Boces
Port-Of-Spain Trinindad 03-2003
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Staff training
- Policies and procedures implementation
- Employee motivation
- Staff development
- Client relationships
- Inventory control
- Workflow optimization
- Process improvement
Accomplishments
- Earned the “Leader Of The Month” Award in 2017, 2019, and 2023 for Exceeding expectations, Offloading goals, and associate productivity
- Value Based Leader at The Home Depot University.
- 3 Time Golden Homer award recipient.
- 55 Homer Awards.
Timeline
Operations Manager
Home Depot
07.2023 - 09.2025
Area Supervisor
Home Depot
06.2018 - 07.2023
Office Assistant
Garison & Company
07.2006 - 12.2011
High School Diploma -
Mucurapo Senior Comprehensive
No Degree - Mathematics
Polytechnic Institute Port-Of-Spain Trinidad
No Degree - Construction Trades
Hype/Boces