SABRINA Florene
Summary
Drive consistent customer and revenue growth with solid networking and prospecting skills. Proven ability to convert leads into customers, keep accounts serviced and maintain competitive sales numbers. Excellent relationship-building, communication, and multitasking abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Connectivity Specialist
HOME DEPOT HOME SERVICES, HVAC
Snellville, GA
01.2018 - 04.2021
- Fulfilled customers' needs while promoting heating and cooling services, overcoming objections, and closing Sales.
- Trained store associates and lead generators on the importance of heating and cooling, building rapport to increase sales.
- Surpassed sales expectations and KPI goals set for each month, increasing Sales Versus Plans by 34% in 2020.
- Managed Voice of Customer and Customer Care Tickets to ensure quality installation and exceptional service.
Internship-Sales Producer
STATE FARM
, GA
12.2020 - 03.2021
- Cultivated lasting professional relationships, which created continuous client referral streams within the community.
- Drove client retention by increasing savings opportunities and identifying premium discounts.
- Upsold products to policyholders and potential new clients.
- Offered policy guidance and management to promote asset protection.
Tax Preparer
Jackson Hewitt
Snellville, GA
12.2017 - 01.2020
- Prepared clients' eligibility for tax credits, abatements, or deductions through careful research and oversight.
- Strategized plans to help clients reduce liabilities and maximize deductions in future tax periods.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
- Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax
preparation documents.
Education
BBA - Accounting GPA 3.8
Georgia Southwestern University
Americus, GA 05.2023
Skills
- Assertive communication results in sales and long-lasting relationships
- Proven track record of building store connectivity, creating success sharing, and driving store engagement
- Product demonstrations and presentations to large groups
- Active listening to fulfill customer demands, extensive cold calling, and extraordinary follow-up skills; lead to sales and customer satisfaction
- Proficient in Salesforce CRM, Seibel, Word, Excel, Boomtown, Rein, Homelight, and Slack
Accomplishments
- #1 HDI Sales Producer in 2018
- Won Multiple Homer Awards
- Won 2 Service Provider Awards
Certification
Resident Agent - Property and Casualty License GA 12/07/2020 - 01/31/2023
Property & Casualty License All Lines - FL 05/05/2022
Timeline
Internship-Sales Producer
STATE FARM
12.2020 - 03.2021
Store Connectivity Specialist
HOME DEPOT HOME SERVICES, HVAC
01.2018 - 04.2021
Tax Preparer
Jackson Hewitt
12.2017 - 01.2020
BBA - Accounting GPA 3.8
Georgia Southwestern University
Resident Agent - Property and Casualty License GA 12/07/2020 - 01/31/2023
Property & Casualty License All Lines - FL 05/05/2022
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