Alliya Torres

• Collaborated with other medical staff to achieve high level of patient safety and care, primarily in the Emergency Department
• Transported patients to testing and treatment units, operating rooms, and other areas using moveable beds, wheelchairs, and stretchers
• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
• Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably
• Warmly greeted patients and visitors and made each feel welcome

• Perform store opening and closing duties; counting cash drawers, setting equipment, and helped resolve guest complaints to maintain customer satisfaction
• Create and assist upper management with weekly work schedules for employees
• Take incoming phone calls, answer questions, and confirm orders
• Assemble and organize large orders for full-service caterings to schedules locations
• Supervise and train other employees to maintain an effective and fast paced work environment

• Drive outsides sales while working daily with local business owner's while establishing quality working relationships
• Establish comprehensive plans meeting the needs of business owners and decision makers
• Met existing customers to review current servies to service and expand sale opportunities
• Build relationships with customers and the community to promote long term business solutions
• Kept management informed by submitting daily and weekly activities results such as calls, in person prospects, and setting appointments
• Advised clients on industry and demographic standards for benefits packages to maintain competitive offerings and maximize employee retention.

• Assist AT&T and DIRECTV customers with account related inquiries and techinical issues over social media thoroughly probing for their needs
• Guide customers through online support articles, product pages, and account management websites
• Provide knowledgeable answers to questions about products, pricing, plans, and services
• Mentor agents on workflow procedures and compile a weakly QA review for each team member
• On the job achievements:

-Given the "Results" company vaule award

-Ranked #1 agent for performance metrics, attendance, and positive customers surveys for the months of May 2020-August 2020