Alliyah Avery
Cochran,GA
Summary
Dedicated professional with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
Work History
Sales Representative
Wow Cargo Trailers
02.2023 - Current
- Utilized Spanish proficiency to build relationships with Spanish-speaking customers.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered telephone and email inquiries from potential customers thoroughly as tasked
- Supported customers by managing ~40 calls per day efficiently while maintaining professionalism and upbeat tone.
Waitress/Cashier
La Cabana
02.2022 - Current
- Mentored new team members on software system operation.
- Organized shelves, racks and bins for optimal appearance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided friendly service and assistance to clients to promote customer loyalty, satisfaction and sales.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Checked personal identifications during alcohol and tobacco sales.
- Communicated with Spanish speakers proficiently in order to serve and provide them with satisfactory service
Waitress/Bartender/Manager
Margaritas Mexican Grill
06.2021 - 01.2022
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Resolved staff member conflicts, actively listened to concerns, and found appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Cultivated warm relationships with regular customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Waitress/Cashier
La Cabana
11.2017 - 05.2021
- Explained menu items and suggested appropriate options for food allergy concerns.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
No Degree - Spanish
Mercer University
Macon, GABachelor of Science - Psychology
Middle Georgia College
Cochran, GA05.2024
High School Diploma -
Bleckley County High School
Cochran, GA05.2019
Skills
- Proficient in Spanish Conversation, Reading, and Writing
- Cooperative Attitude
- Customer Relations
- Work Task Prioritization
- Guest Satisfaction and Safety
- Answering Customer Questions
- Resolving Discrepancies
- Judgment and Decision-Making
- Flexible and Adaptable
- Appointment Scheduling
- Call Management
- Paperwork Processing
Timeline
Sales Representative
Wow Cargo Trailers
02.2023 - Current
Waitress/Cashier
La Cabana
02.2022 - Current
Waitress/Bartender/Manager
Margaritas Mexican Grill
06.2021 - 01.2022
Waitress/Cashier
La Cabana
11.2017 - 05.2021
No Degree - Spanish
Mercer University
Bachelor of Science - Psychology
Middle Georgia College
High School Diploma -
Bleckley County High School
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