Alliza Gibson
East Orange
Summary
Customer-focused professional with expertise in both frontline support and meticulous data entry. Adept at building strong customer relationships and resolving complex issues while ensuring the highest level of data accuracy. A track record of turning accurate data into actionable insights that drive improved service delivery and a superior customer experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
MasTec Advanced Technologies
03.2019 - 08.2024
- Managed High Volumes: Handles an average of 65 customer inquiries per day via email, phone and live chat while maintaining a high quality of service
- De-escalated complex customer issues, successfully resolving 9 out of 10 difficulty situations without the need for a supervisor present.
- Collaborated with the recruiting teams to identify and report recurring issues, decreasing support bulk by 7%
- Improved customer intake for the support team, which lowered service time and increased productivity through accurate data entry
Billing Clerk
Sierra Health Group, LLC
01.2018 - 02.2019
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Handled account payments and provided information regarding outstanding balances.
Education
High School Diploma -
Bloomfield High School
Bloomfied, NJ Skills
- Microsoft Excel
- Computer proficiency
- Data entry
- Customer satisfaction measurement
- Call center operations
- Microsoft outlook
- Follow-up skills
- Paperwork processing
- Documentation
- Filing
- Microsoft Office
- Customer service
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Customer Service Representative
MasTec Advanced Technologies
03.2019 - 08.2024
Billing Clerk
Sierra Health Group, LLC
01.2018 - 02.2019
High School Diploma -
Bloomfield High School
Similar Profiles
CHARLES DIXONCHARLES DIXON
Fleet Manager at MasTec Advanced TechnologiesFleet Manager at MasTec Advanced Technologies
Timothy KnutsonTimothy Knutson
Fiber Optic Technician at MasTec Advanced TechnologiesFiber Optic Technician at MasTec Advanced Technologies
Tevin BlanksTevin Blanks
Field Service Technician at Mastec Advanced TechnologiesField Service Technician at Mastec Advanced Technologies
Izaiah PooleIzaiah Poole
Supervisor Active Play Coach at Xtreme Energy GroupSupervisor Active Play Coach at Xtreme Energy Group
JESSECA NEWMANJESSECA NEWMAN
Kindergarten Teacher at Althea Gibson AcademyKindergarten Teacher at Althea Gibson Academy