ALLONZO PAIGE
Rochester,NY
Summary
Dedicated and dependable public-sector professional with experience in motor vehicle administrations, emergency communications, customer service, records research, case documentation, and regulatory procedures. Proven ability to communicate effectively with the public, remain calm in high-pressure situations, analyze information, maintain accurate records, and collaborate with court personnel, law enforcement, and internal staff. Strong organizational and problem-solving skills with a commitment to providing professional, respectful, and efficient service.
Overview
8
8
years of professional experience
Work History
Motor Vehicle Representative
City of Rochester
Rochester, NY
01.2021 - Current
- Process and manage customer-billing payments both online and in person while accurately entering and maintaining information in the SEi accounting system.
- Explain agency policies, procedures, and applicable city traffic laws to customers in person, by telephone, and through email.
- Coordinate and exchange case-related information with internal staff, court personnel, and law enforcement agencies.
- Support the development and implementation of new processes and procedures designed to improve team efficiency and service delivery.
- Conduct detailed research of Department of Motor Vehicles (DMV) records to verify information and ensure customers receive accurate and appropriate pleas offers.
911 Operator
City of Rochester
Rochester, New York
01.2019 - 01.2021
- Received emergency and non-emergency calls and accurately gathered critical infromation from callers.
- Used active listening, sound judgment, and effective verbal communication to obtain and relay essential information.
- Communicated pertinent information to dispatches to support appropriate emergency response.
- Remained calm, focused, and professional while assisting individuals experiencing stressful or emergency situations.
- Demonstrated empathy, patience, and compassion when interacting with individuals in crisis.
- Maintained a high level of attention to detail in a fast-paced environment where accuracy and timely communication were essential.
Education
Monroe Community College (MCC)
01-2018
Empire State College
10-2026
Skills
- DMV records research
- Traffic law analysis
- Financial record management
- Payment processing
- Payment reconciliation
- Records management
- Case management
- Case documentation
- Customer service
- Attention to detail
- Verbal communication
- Problem solving
- Appointment scheduling
- Teamwork
- Public safety
COMMUNITY SERVICE & VOLUNTEER EXPERIENCE:
- Pac-Tac (Police and Citizens Together Against Crime), Rochester, NY, 2018, Participated in community patrol activities throughout Downtown Rochester, Reported observed criminal activity and concerns to Rochester Police Officers via radio communication., Assisted community members and visitors with directions and general questions about the city., Supported positive communication and engagement between community members and law enforcement.
- Holocaust, Genocide, and Human Rights Project, Rochester, NY, 2018, Participated in fundraising initiatives supporting the construction water wells in South Sudan., Helped raise approximately $5,000 for the project., Participated in educational outreach activities to increase awareness of the water crisis in South Sudan.
- Foodlink, Rochester, NY, 2014, Assisted with packing canned goods into distribution totes for individual and families in need., Facilitated food distribution to individuals and families in need., [You delivered that big presentation to rave reviews. Don't be shy about it now! This is the place to show how well you work and play with others.]
Timeline
Motor Vehicle Representative
City of Rochester
01.2021 - Current
911 Operator
City of Rochester
01.2019 - 01.2021
Monroe Community College (MCC)
Empire State College