Alexandra Bratz
Krogers Grocery Store
Waukesha
9
years of professional experience
Customer service management professional with extensive experience in leading and optimizing customer support operations. Proven ability to drive customer satisfaction and loyalty through effective team leadership and process improvements. Known for strong collaboration and adaptability, ensuring seamless operations and reliable support during changing business needs.
Work History
Customer Service Manager
4 Years 1 Month- Oversaw daily operations ensuring optimal customer satisfaction and service quality.
- Implemented feedback systems to continuously improve customer service strategies.
- Developed training programs enhancing team performance and product knowledge.
- Coordinated schedules and assignments to maintain efficient workflow during peak hours.
- Analyzed service metrics to identify areas for improvement and implement solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved employee payroll inquiries promptly to enhance satisfaction and trust.
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Generated financial reports, providing insights on cash flow and budgeting for management review.
Bar and Restaurant Manager
4 Years 10 Months- Led a team of 20 staff members, fostering a collaborative and efficient work environment.
- Developed and implemented training programs to enhance staff performance and retention.
- Streamlined inventory management processes, reducing waste and improving cost efficiency.
- Managed daily operations, ensuring high standards of service and customer satisfaction.
- Trained and mentored new team members, fostering skill development and adherence to service standards.
- Implemented improvements in customer service protocols, enhancing guest satisfaction and retention rates.
- Coordinated staff schedules to optimize coverage during peak hours, improving efficiency and response times.
Education
High School Diploma
Skills
Customer service management (CSM)
Kronos payroll
Workforce management
Financial reporting
Payroll management
Problem-solving
Customer orientation
Excellent time management skills
Exceptional interpersonal communication
Timeline
Customer Service Manager
Krogers Grocery Store
07.2022 - CurrentRead More
Bar and Restaurant Manager
Reveres Wells St Tavern
08.2017 - 06.2022Read More
Oconomowoc High School
High School Diploma
Read More