ALLY GONZALEZ
Austin,Texas
Summary
Results-driven professional seeking a challenging role that fosters growth and leverages skills to enhance organizational success. Proven track record in achieving goals with strong competencies in problem-solving and teamwork. Adept at driving projects forward and contributing to strategic initiatives.
Overview
6
6
years of professional experience
Work History
Account Manager
MedEnvoy Global
10.2023 - Current
- Coordinate onboarding process for a customer by collecting, reviewing, saving required information, updating necessary tools and databases, and communicating findings to the client
- Assist in setting up calls with the customer, as we as leading select customer calls
- Identifying opportunities for cross-selling services to existing customers
- Complying with continuous training requirements according to training curriculum developed for the position
Account Executive
Atmosphere
04.2022 - 08.2023
- Prospected new leads and accounts assessed by collaboration with marketing and sales campaigns, channel development, pipeline fluidity, cold calls, and account management
- Create plans and strategies for developing business and achieving sales quotas
- Managed accounts post-sale, continuing to build rapport with new and existing customers to cross-sell and create client success stories
- Quarterly sales quotas Q2 141% Q3 260% Q4 72% | Q1 %110
Concierge
Fairmont Austin
06.2021 - 03.2022
- Exceptional skills in handling diverse guests with courtesy and professionalism
- Preparing and presenting a weekly “Concierge Corner” newsletter to inform guest about events
- Mentored and coached new hires
- Sales consultant to ensure guest’s book their transportation and rental services through our partners
- Excellent ability to anticipate and respond to individual guest needs and preferences
- Improved Fairmont Austin's rankings on Trip Advisor in 2 months bringing their ranking from #4 to #1 in Austin
Executive Healthcare Recruiter
McCall and Lee Healthcare
Austin
03.2021 - 06.2021
- Managed full cycle recruiting process to meet staffing goals, maintaining client and candidate relationships throughout
- Communicated and consulted with both clients and candidates via phone call, email, WebEx, Zoom, and SMS to establish the best match and nurture strong relationships to ensure a smooth hiring process
- Manage and maintain both client and candidate schedules, including scheduling interviews, onsite visits, travel, making appointments, and making changes to appointments
Client Relations Specialist
McCall and Lee Healthcare
Austin
12.2020 - 03.2021
- Research new clients and candidates and maintain client/candidate database/contact lists
- Process invoices and payments
- Assist with targeted marketing campaigns, planned social media content, and job listings
- Coordinated training and improved hiring and onboarding processes
Key Holder / Sales Associate
Stuart Weitzman
San Antonio
10.2018 - 03.2021
- Cultivate strong customer relationships by consistently delivering exceptional service in person, over the phone, and through electronic communication, fostering loyalty
- Consistently surpassed weekly and monthly sales goals and expanded client book by 18% through proactive follow-up, maintaining strong customer correspondence, and building long-term client relationships
- Proactively engage clients, informing them about new products and arranging private appointments, retaining 35% of the Top 100 Clients in 2020
Education
B.S. - Kinesiology
The University of Texas at San Antonio
San Antonio12.2020
Skills
- Cross-Selling and Upselling techniques
- Customer Retention
- Collaborative Mindset
- Account Management
- Negotiation
- Communication
- KPI’s
- Lead Generation
- Microsoft Office
- Excel
- Teams
- Zoom
- Customer Service
- Solution Oriented
- Feedback Analysis
- CRM Systems
- Leadership Development
- Time management skills
- Market Insights
- Relationship building
- Bilingual in Spanish and English
Timeline
Account Manager
MedEnvoy Global
10.2023 - Current
Account Executive
Atmosphere
04.2022 - 08.2023
Concierge
Fairmont Austin
06.2021 - 03.2022
Executive Healthcare Recruiter
McCall and Lee Healthcare
03.2021 - 06.2021
Client Relations Specialist
McCall and Lee Healthcare
12.2020 - 03.2021
Key Holder / Sales Associate
Stuart Weitzman
10.2018 - 03.2021
B.S. - Kinesiology
The University of Texas at San Antonio
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