Summary
Overview
Work History
Education
Skills
Timeline
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Claire Lewis

Austin,Texas

Summary

Detail-oriented business operations professional with 10+ years of experience supporting onboarding, cross-functional support in food service, logistics, and SaaS. Proven success in managing high-volume client accounts, improving administrative workflows, and collaborating across teams to drive customer satisfaction and process improvements. Passionate about sustainability, food systems, and enabling high-impact teams through seamless operations.

Overview

12
12
years of professional experience

Work History

Senior Client Implementation & Onboarding Consultant– Enterprise Accounts

Popmenu
04.2021 - Current
  • Proactively manage full-cycle onboarding and implementation for 40+ enterprise clients projects.
  • Lead product training on SaaS web and mobile app, ensuring adoption and seamless integration into foodservice workflows.
  • Key participant in a cross-collaborative committee that lead to multiple product improvements, increased product adoption, and higher client satisfaction.

Senior Food Operations Analyst – Enterprise Accounts

ZeroCater
04.2017 - 06.2020
  • Curated 50–75 tailored meals per week for Enterprise clients by analyzing data and aligning with dietary, cultural, and budget needs.
  • Collaborated cross-functionally on initiatives to increase operational efficiency, including drafting SOPs and product feedback reports.
  • Developed and led new hire and tier-specific training sessions to drive stronger onboarding and service quality.
  • Coordinated with clients and vendor partners to ensure smooth service operations.

Freight Account Manager

Worldwide Express
09.2015 - 11.2016
  • Managed shipping logistics for 100+ SMB clients, building partnerships with freight carriers and resolving transport and delivery issues.
  • Resolved 90%+ of client damage claims and billing discrepancies through thorough documentation, research, and expert application of freight classifications.
  • Balanced multiple time-sensitive shipping issues to maintain high fulfillment accuracy in dynamic logistics settings.

Shipping & Retail Operations Manager

Antonelli’s Cheese Shop
10.2013 - 07.2015
  • Managed all outbound shipping logistics and operations, scaling fulfillment to meet a 60% increase in holiday-season sales revenue.
  • Trained and supervised front-line retail staff on customer service, operational protocols, food safety, and artisan product education.
  • Championed sustainable and local food sourcing, engaging customers with storytelling and education to support the artisan food community.

Education

Bachelor of Arts - Anthropology

University of Texas At Austin
Austin, TX
2007

Skills

  • Business Operations
  • Logistics Coordination
  • Process Improvement & Administrative Support
  • Customer Onboarding
  • Cross-functional Collaboration
  • Exemplary Communication & Interpersonal Skills
  • Acute Attention to Detail
  • Google Workspace & Microsoft Office
  • SaaS Platforms
  • CRM Software (Salesforce, Zoho)
  • Project Management Tools (Asana, Mondaycom)
  • Logistics Software

Timeline

Senior Client Implementation & Onboarding Consultant– Enterprise Accounts

Popmenu
04.2021 - Current

Senior Food Operations Analyst – Enterprise Accounts

ZeroCater
04.2017 - 06.2020

Freight Account Manager

Worldwide Express
09.2015 - 11.2016

Shipping & Retail Operations Manager

Antonelli’s Cheese Shop
10.2013 - 07.2015

Bachelor of Arts - Anthropology

University of Texas At Austin

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