Ally LaPlante
Summary
University of Toledo student and experienced crew leader with hands-on experience in food service, guest support, and front desk operations. Brings steady shift leadership, cash handling, menu knowledge, and conflict resolution to busy service settings while helping maintain a clean, safe, and efficient work environment.
Overview
5
5
years of professional experience
Work History
Crew Leader
Subway
02.2025 - Current
- Lead shifts, delegate tasks, and help the team provide friendly, efficient service.
- Prepare customized orders and answer customer questions about a changing menu.
- Resolve customer concerns and help maintain a positive atmosphere for customers and coworkers.
- Review incoming inventory, report quality concerns, organize deliveries, and update inventory records for missing or substituted items.
- Handle cash and make regular deposits into the store safe.
- Follow cleaning and food allergy procedures to maintain a safe workspace.
Front Desk
Clara J's Tea Room
05.2021 - 09.2025
- Welcomed guests, managed reservations, answered phone calls, and confirmed bookings.
- Coordinated seating and created seating plans based on guest needs and staff availability.
- Handled cash and distributed tips to servers and kitchen staff.
- Earned a promotion from dishwasher to front desk and learned the tea menu to assist customers and fulfill tea orders.
- Restocked products and supported the team throughout service.
Crew Member
Barry Bagels
10.2022 - 05.2024
- Greeted customers, prepared made-to-order food, and assisted with customer requests.
- Restocked food and supplies, washed dishes, and maintained clean work areas.
Education
Bachelor's in Education - Adolescent Education in a Social Studies Specialty
University of Toledo
05-2029
High School Diploma - Music Performance
Toledo School For The Arts
05-2024
Skills
- Customer Service
- Cash Handling
- Shift Leadership
- Menu Knowledge
- Conflict Resolution
- Phone Etiquette
- Teamwork
- Delegating Work
- Inventory Management
- Efficient Food Preparation
Timeline
Crew Leader
Subway
02.2025 - Current
Crew Member
Barry Bagels
10.2022 - 05.2024
Front Desk
Clara J's Tea Room
05.2021 - 09.2025
Bachelor's in Education - Adolescent Education in a Social Studies Specialty
University of Toledo
High School Diploma - Music Performance
Toledo School For The Arts