ALLY VEGA
Hayward
Summary
As an enthusiastic individual deeply passionate about the retail industry and dedicated to helping others, I am driven by a desire to contribute to its innovation and evolution. With a strong commitment to personal growth and a vision for advancing in the field, I see myself thriving as I pursue opportunities to elevate standards and drive impactful change within the industry.
Overview
7
7
years of professional experience
Work History
Team Lead of Operations
Victoria Secret
06.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
- Contributed to leadership team for implementing company policies and procedures.
- Managed inventory control and stock levels by implementing accurate tracking systems and optimizing orders.
- Conducted performance evaluations for staff members, identifying areas of strength as well as opportunities for improvement and providing targeted coaching accordingly.
- Ensured timely delivery of shipments through diligent monitoring of transportation schedules and proactive problemsolving.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
VS TAP supervisor
Victoria Secret
04.2023 - 06.2024
- Lead team to exceed sales targets, ensuring high customer satisfaction and resolving issues promptly
- Motivate team by example, fostering collaboration and high performance
- Roll play conversion driver statements, resulting in measurable sales growth and improved efficiency
- Increase store credit card sign-ups through targeted strategies
Sales Associate
Victoria Secret
12.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Eligibility specialist
Building Futures with woman and children
03.2022 - 06.2023
- Efficiently managed time to prioritize tasks and meet deadlines, ensuring smooth operations
- Determined eligibility for various programs and benefits, enhancing support for clients
- Reviewed applications and documentation thoroughly to ensure compliance with requirements
- Stayed updated on company policies and regulations to maintain accurate program administration
- Spearheaded process improvements, reducing operational inefficiencies and enhancing team productivity
- Implemented creative solutions to complex challenges
Resident Advocate
Building Futures with woman and children
09.2017 - 03.2022
- Completed10 hours of Domestic Violence Counselor Training and1 hour of Sexual Harassment and Abusive Conduct Prevention Training
- Demonstrated technical proficiency in Microsoft Office and data entry
- Handled all email and phone inquiries received at the office
- Utilized strong written and verbal communication, as well as active listening skills
- Advocated for women and children, providing crucial support and resources
- Enhanced office efficiency through proficient use of Microsoft Office and data management skills
- Fostered a supportive environment for women and children, leveraging active listening skills and empathy
- Collaborated on improving communication channels
- Championed women and children's rights through counseling and advocacy, creating a safe environment for healing and growth
Beauty Advisor
Sephora
08.2018 - 10.2019
- Advised customers on cosmetics and skincare, boosting sales and customer satisfaction
- Updated knowledge on new products, enhancing client recommendations and sales
- Processed purchases and returns efficiently, ensuring smooth transactions
- Identified customer needs, guiding them to suitable products and improving their shopping experience
Education
Highschool diploma - undefined
Redwood High School
Castro Valley06.2017
Skills
- Empathy
- Problem-solving
- Sales Skills
- Client Satisfaction
- Team Collaboration
- Customer service
- Retail operations
- Highly motivated
Hobbies and Interests
I love yoga and meditation. Spending time with my family. Competitive and passionate about business. I am career driven.
REFERENCES
Angeline Sanders
Victoria Secret Assistant Store Manager
Emeryville
(510) 833-4939
Erina Short
Victoria Secret Store Manager
Emeryville
(209) 676-0638
Timeline
Team Lead of Operations
Victoria Secret
06.2024 - Current
Sales Associate
Victoria Secret
12.2023 - 04.2024
VS TAP supervisor
Victoria Secret
04.2023 - 06.2024
Eligibility specialist
Building Futures with woman and children
03.2022 - 06.2023
Beauty Advisor
Sephora
08.2018 - 10.2019
Resident Advocate
Building Futures with woman and children
09.2017 - 03.2022
Highschool diploma - undefined
Redwood High School