Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allyah Putnam

Akron,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Data Entry Analyst

Wastebits
09.2023 - Current
  • Transcribed and organized information from PDF documents into company systems with a strong focus on accuracy and clarity.
  • Maintain consistency in data formatting and ensure that logged information meets internal standards.
  • Conduct routine quality checks to minimize errors and support reliable data tracking.
  • Contribute to workflow improvements by suggesting more efficient methods for processing and entering information.

Quality Control Supervisor

DialAmerica
09.2022 - 06.2023
  • Led quality assurance efforts, increasing QA scores from 35% to 80% within two quarters.
  • Collaborated with leadership to streamline QA workflows and improve operational performance.
  • Monitored call interactions to ensure adherence to best practices, resulting in a 15% reduction in service complaints.
  • Mentored team members, fostering a culture of accountability and continuous improvement.

Chat Specialist

Allstate
05.2019 - 09.2022
  • Provided real-time assistance to insurance agents, resolving complex billing and policy issues.
  • Authored and edited knowledge base articles to support faster, more accurate resolutions for internal teams.

Assistant Customer Service Manager - Social Media

Signet Jewelers
07.2018 - 12.2018
  • Supervised a team of 8-16 agents, providing coaching on de-escalation and performance targets.
  • Managed customer email inquiries across all Signet brands, ensuring timely, effective responses.
  • Implemented call quality improvements that enhanced customer satisfaction.

Quality Control Supervisor

Signet Jewelers
07.2017 - 07.2018
  • Oversaw quality assurance for a team of 20-40 associates, ensuring high product and service standards.
  • Conducted audits and quality checks on team performance and deliverables.
  • Developed and led training initiatives to support staff development and operational excellence.

Education

Bachelor of Arts - English

Southern New Hampshire University
Hooksett, NH
03-2026

Skills

  • Microsoft Excel
  • Data conversion
  • Typing speed
  • Office administration
  • Data entry
  • File management
  • Quality control

Timeline

Data Entry Analyst

Wastebits
09.2023 - Current

Quality Control Supervisor

DialAmerica
09.2022 - 06.2023

Chat Specialist

Allstate
05.2019 - 09.2022

Assistant Customer Service Manager - Social Media

Signet Jewelers
07.2018 - 12.2018

Quality Control Supervisor

Signet Jewelers
07.2017 - 07.2018

Bachelor of Arts - English

Southern New Hampshire University

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