MICHELLE CHASE
Charlotte,NC
Summary
Resourceful customer service and technical support professional with a proven track record in troubleshooting and resolving customer issues. Expertise in training, remote collaboration, and virtual communication ensures high standards of service delivery. Committed to leveraging strong communication, problem-solving, and technical skills to enhance team effectiveness in a remote role.
Overview
8
8
years of professional experience
Work History
DATA ENTRY ANALYST
SOLUTIONS STAFFING
Charlotte, North Carolina
01.2024 - 10.2024
- Performed high-volume data entry tasks with attention to accuracy and detail, maintaining a high level of productivity in a remote work environment
- Utilized Excel and CRM software to input, track, and organize large datasets, ensuring data integrity and meeting deadlines
- Reviewed and verified data for accuracy, correcting errors and discrepancies through cross-referencing with source documents
- Supported remote teams by preparing reports, analyzing data trends, and presenting findings through virtual meetings or email
- Ensured data security and confidentiality while working remotely, following company protocols and industry standards
- Automated routine data entry tasks using macros and other tools to improve workflow efficiency and reduce manual entry
SERVICE DESK ANALYST
POMEROY TECHNOLOGIES
Charlotte, North Carolina
05.2022 - 09.2023
- Provided remote technical support to clients, resolving product issues and troubleshooting using remote desktop tools
- Ensured smooth communication between remote teams to meet client needs and service level agreements (SLAs)
- Maintained detailed documentation of service requests, resolutions, and customer feedback in CRM software
- Demonstrated proficiency in problem-solving, offering solutions through virtual communication platforms
CUSTOMER EXPERIENCE ASSOCIATE
MORRISON HEALTHCARE
Charlotte, North Carolina
09.2021 - 06.2022
- Delivered outstanding customer service via phone and email, helping clients troubleshoot and resolve technical or service-related issues remotely
- Actively participated in virtual team meetings to coordinate efforts, set objectives, and enhance team productivity in a remote setting
- Managed customer inquiries and complaints, ensuring issues were resolved promptly and professionally
SENIOR TECHNICAL SUPPORT SPECIALIST
CONVERGYS
Charlotte, North Carolina
03.2017 - 10.2019
- Provided remote tech support to clients, diagnosing hardware/software issues via phone, email, and remote access tools
- Trained remote staff on troubleshooting techniques, improving team efficiency in resolving customer issues
- Developed training materials and conducted remote training sessions for new hires, increasing team knowledge and performance
Education
Associate in Science (A.S.) - Human Resources Management
York Technical College
Rockhill, South Carolina05.2024
Skills
- Remote Collaboration Tools (Zoom, Slack, Microsoft Teams, Google Workspace)
- Self-Management & Time Management
- Technical Support & Troubleshooting
- Customer Relationship Management (CRM) Software
- Training & Onboarding Employees Remotely
- Multitasking & Adaptability in Remote Environments
- Issue Resolution & Data Entry (Excel, CRM Systems)
- Strong Written & Verbal Communication
- Remote Project Coordination & Data Handling
- Microsoft Excel
Additional Information
Experience with Zoom, Microsoft Teams, Slack, Google Workspace, and remote troubleshooting software., Comfortable with working independently in a fully remote setting., Available upon request.
Timeline
DATA ENTRY ANALYST
SOLUTIONS STAFFING
01.2024 - 10.2024
SERVICE DESK ANALYST
POMEROY TECHNOLOGIES
05.2022 - 09.2023
CUSTOMER EXPERIENCE ASSOCIATE
MORRISON HEALTHCARE
09.2021 - 06.2022
SENIOR TECHNICAL SUPPORT SPECIALIST
CONVERGYS
03.2017 - 10.2019
Associate in Science (A.S.) - Human Resources Management
York Technical College
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