Eric Britford
Columbus,OH
Summary
Highly organized and self-motivated professional with over 5 years of experience in remote project management and customer service. Adept at virtual team collaboration, leveraging digital communication tools, and managing time efficiently to meet deadlines. Proven track record of improving productivity and maintaining high levels of customer satisfaction in a remote work environment."
Proactive and adaptable professional with 5+ years of remote work experience in diverse fields including project management, customer service, and digital marketing. Demonstrates exceptional self-discipline and time management skills, with a proven ability to communicate and collaborate effectively using a variety of virtual tools and platforms. Committed to delivering high-quality results while maintaining flexibility in a remote work environment."
Skilled Customer Returns Processor with over 10 years of experience managing product returns for local retailers. Track record of completing tasks with efficiency and thoroughness. Focused on supporting business productivity goals and ensuring high-quality customer service.
Overview
12
12
years of professional experience
Work History
Returns Processor/Computer Data Entry Operator
DHL Supply Chain
02.2021 - Current
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
- Maintained company processing standards across 25 product lines.
Warehouse Supervisor/Factory Production Worker
Victory Packaging
03.2012 - 02.2015
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Handled day-to-day shipping and receiving overseeing more than 3000 packages per day.
Education
Associate of Applied Science - Business Adminstration
Florida Agricultural And Mechanical University
Tallahassee, FL08.2002
High School Diploma -
Gahanna Lincoln High School
Gahanna, OH05.1998
Skills
- Workplace Safety
- Shipping and receiving
- Efficient organization
- Warehouse Operations
Technical Skills
- Slack
- Zoom
- Microsoft Teams
- Trello
- Asana
- Google Workspace
- Office 365
- Salesforce
Core Competencies
- Remote Project Management
- Virtual Team Collaboration
- Time Management
- Digital Communication Tools (Slack, Zoom, Microsoft Teams)
- Self-Motivation and Discipline
- Technical Troubleshooting
- Customer Service Excellence
- Cloud-based Software (Google Workspace, Office 365)
- Return Authorization
- Product Inspection
- Customer RMA management
- Teamwork and Collaboration
- Customer Service
- Calm and Professional Under Pressure
- Computer Skills
- Understanding Customer Needs
- Calm Under Pressure
- Problem Resolution
- Microsoft Office
- Data Entry
- Product Knowledge
- Work Prioritization
- Product and service knowledge
- Issue and Complaint Resolution
- Money handling abilities
- Quality Control
- Administrative and Office Support
- MS Office
- Complaint resolution
- De-Escalation Techniques
- Professional telephone demeanor
- Customer Data Confidentiality
- Inbound Call Management
- Order Fulfillment
- Policies and Procedures Adherence
- Sales and Upselling
- Product Sales
- Store maintenance
- Document and Records Management
- Order Processing
- Call Center Operations
- Data Management
- Process Improvement
- Customer Account Management
- Stock management
- Account Management
- Sales Transactions
- Call Documentation
- Transaction Processing
- Order and Refund Processing
- Employee Coaching
- Business Development
- Billing Adjustments and Refunds
- Database Management
- Recordkeeping strengths
- Remote Office Availability
- Following scripts
- Account updating
- Customer Retention Strategies
- Cross-Functional Collaboration
- Multi-Line Phone Systems
- Regulatory Compliance
- Conflict Mediation
- Office equipment proficiency
- Data Evaluation
- POS Systems and Ordering Platforms
- Quality Assurance Controls
- Complaint Investigation
- Service standard compliance
- Warehousing functions
- Retail store support
- CRM Software
- Order documentation
- POS systems expert
- Training development aptitude
- Shipping procedures understanding
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Returns Processor/Computer Data Entry Operator
DHL Supply Chain
02.2021 - Current
Warehouse Supervisor/Factory Production Worker
Victory Packaging
03.2012 - 02.2015
Associate of Applied Science - Business Adminstration
Florida Agricultural And Mechanical University
High School Diploma -
Gahanna Lincoln High School
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