Maria E Hernandez Flores
Aurora,IL
Summary
Skilled Customer Returns Processor with 10 years of experience managing product returns for local retailers. Track record of completing tasks with efficiency and thoroughness. Focused on supporting business productivity goals and ensuring high-quality customer service. Customer Returns Processor with experience working in warehouse distribution centers for labor claims retailers. Skilled in inventory tracking systems. Prioritizes organization, detailed documentation and process efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Customer Returns Processor
Oreillys Distribution Center
07.2014 - Current
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Operated electric pallet jack, forklift and manlift.
- Provided documentation and calculations to support inventory distribution decisions.
Material Handler
Oreillys Distribution Center
06.2014 - Current
- Used hand-held scanners and physical logs to accurately track item movements.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Provided motivation and support to team members, inspiring high levels of dedication and commitment towards goals.
- Strengthened cross-functional collaboration by working closely with other departments to fulfill orders accurately and efficiently.
- Located materials and supplies by pulling and verifying items on production orders.
Education
High School Diploma -
Steinmetz College Prep
3030 N Mobile Ave Chicago Il06.2006
Skills
- Return Authorization
- Complaint Handling
- Workplace Safety
- Shipping and receiving
- Teamwork and Collaboration
- Product Inspection
- Heavy Lifting
- Stock organization
- Warehouse Safety
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Customer Returns Processor
Oreillys Distribution Center
07.2014 - Current
Material Handler
Oreillys Distribution Center
06.2014 - Current
High School Diploma -
Steinmetz College Prep
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