Kaydence Williams
Martins Ferry,OH
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Returns Processor
Amazon
Imperial, PA
05.2023 - Current
- Recorded accurate details about every return transaction.
- Ensured compliance with all relevant safety regulations when handling hazardous material returns.
- Efficient in problem solving.
- Identified potential fraudulent activity involving returns by monitoring suspicious patterns in purchasing behavior.
- Performed quality control checks on returned products to ensure they met company standards.
- Efficient in Water spider, Inbound, End of line process
- Developed innovative strategies for resolving associate complaints and difficult situations.
- Identified potential risks associated with projects and developed mitigation plans accordingly.
- Maintained cleanliness of work area and equipment.
- Followed all safety guidelines when operating forklifts or other powered industrial trucks.
- Operated manual pallet jacks to move materials within the warehouse facility.
- Loaded trucks with outgoing shipments in a timely manner.
- Unloaded incoming shipments from delivery trucks or other vehicles.
- Efficient in operating PIT or Reach truck.
- Organized warehouse inventory according to established procedures.
- Operated shrink wrap machine to secure products onto pallets for shipping purposes.
- Utilized hand-held scanners to accurately record product information.
- Efficient in Outbound
Sales Associate
Tjmaxx
Steubenville, Ohio
10.2022 - 05.2023
- Attended weekly team meetings to review performance goals and objectives.
- Handled customer complaints in a professional manner.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered incoming telephone calls to provide store, products and services information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Worked with fellow sales team members to achieve group targets.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Warehouse Worker
Amazon
Imperial , PA
06.2022 - 09.2022
- Maintained a positive attitude while working under pressure in a fast-paced environment.
- Operated material handling equipment following safety protocols at all times.
- Adhered to company policies regarding safety, security, attendance, punctuality, cleanliness.
- Utilized scanners to accurately process orders according to customer requirements.
- Ensured that product was handled in a manner that minimized damage during transport or storage operations.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Read orders to verify attributes and quantities of merchandise.
Education
High School Diploma -
Quaker Digital Academy
Steubenville, OH06-2022
Skills
- Product Inspection
- Warehouse Operations
- Customer Service
- Problem-solving abilities
- Workplace Safety
- Familiar in Microsoft Office
- Operational safety
Certification
- PIT Operating License
- Trailer Dock and Release
Affiliations
- Apart of the Associate Safety Committee at Amazon PIT4
Timeline
Returns Processor
Amazon
05.2023 - Current
Sales Associate
Tjmaxx
10.2022 - 05.2023
Warehouse Worker
Amazon
06.2022 - 09.2022
High School Diploma -
Quaker Digital Academy
- PIT Operating License
- Trailer Dock and Release
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