Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanterrius Harper

Jackson,MS

Summary

Results-driven remote professional with experience supporting customers, managing digital workflows, documenting information accurately, and working independently in fast-paced virtual environments. Skilled in communication, multitasking, problem-solving, data entry, and navigating multiple web-based systems. Seeking a work-from-home role where reliability, organization, and strong customer or administrative support skills can contribute to team success.

Overview

8
8
years of professional experience

Work History

ADMINISTRATIVE / DATA ENTRY SPECIALIST

Help at Home
2023.01 - Current
  • Entered, updated, and verified information in databases and spreadsheets to maintain data accuracy and integrity.
  • Organized digital files, correspondence, and schedules to streamline daily business operations.
  • Responded to emails and processed routine requests to ensure timely follow-up and adherence to deadlines.
  • Use Microsoft Office, Google Workspace, and web-based tools to complete administrative assignments efficiently.

CUSTOMER SUPPORT ASSOCIATE

Home Assistance Services Inc.
2019.03 - 2023.01
  • Delivered courteous support to customers by identifying needs, answering questions, and resolving concerns to enhance customer satisfaction.
  • Documented customer interactions accurately and escalated complex issues according to established procedures.
  • Demonstrated professionalism in high-volume environments while managing multiple priorities effectively throughout each shift.

REMOTE CUSTOMER SERVICE REPRESENTATIVE

Cornerstone Health Care
2018.09 - 2019.02
  • Assisted customers via approved communication channels, delivering accurate, professional, and timely support to enhance customer experience.
  • Navigate multiple web-based systems simultaneously to research account details, document interactions, and resolve requests.
  • Maintained accurate customer records while adhering to company procedures, privacy standards, and quality requirements to ensure compliance.
  • Achieved productivity, attendance, quality, and customer satisfaction goals in a remote work environment, contributing to overall team success.

Education

High School Diploma -

South Delta High
Rolling Fork
2018-05

Medical Assistant -

Delta Technical College
Jackson, MS
2018-05

Skills

  • Virtual Collaboration
  • Administrative Support
  • Microsoft Office
  • Google Workspace
  • Web-Based Software
  • Microsoft Word
  • Excel
  • Email & Chat Support
  • Customer Support
  • Problem Resolution
  • Remote Work
  • Documentation
  • Time Management
  • Multitasking
  • Typing & Data Entry
  • Zoom
  • Slack
  • Teams
  • Microsoft Office

Timeline

ADMINISTRATIVE / DATA ENTRY SPECIALIST

Help at Home
2023.01 - Current

CUSTOMER SUPPORT ASSOCIATE

Home Assistance Services Inc.
2019.03 - 2023.01

REMOTE CUSTOMER SERVICE REPRESENTATIVE

Cornerstone Health Care
2018.09 - 2019.02

High School Diploma -

South Delta High

Medical Assistant -

Delta Technical College

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