JALEESA SNYDER
Summary
Versatile administrative and operations expert with 10+ years of experience. Skilled in supporting executive leadership and coordinating multifaceted initiatives. Proven ability to streamline processes and enhance organizational effectiveness through strategic resource management and compliance oversight. Dedicated to fostering collaborative environments that drive measurable results and operational success.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Sr. Administrative Coordinator
THE JOHNS HOPKINS UNIVERSITY
01.2023 - Current
- Provide executive-level administrative and operational support to two Litigation attorneys, two Real Estate attorneys, and two Intellectual Property & Technology attorneys while managing six executive calendars and serving as a trusted strategic partner in a fast-paced legal environment.
- Coordinate complex administrative operations by managing high-priority meetings, resolving competing deadlines, and supporting cross-functional initiatives while contributing to the efficient operation of a department of more than 20 professionals.
- Partner with department leadership to execute strategic initiatives, special projects, and operational improvements that enhance workflow efficiency, resource management, and overall organizational effectiveness.
- Serve as a trusted liaison between attorneys, executive leadership, university departments, vendors, outside counsel, and business partners to facilitate legal operations, compliance initiatives, and effective stakeholder collaboration.
- Researched, analyzed, and synthesized information from internal and external sources to prepare executive briefings, reports, presentations, and correspondence that informed legal matters and compliance initiatives.
- Led onboarding for new employees by coordinating technology access, system permissions, equipment requests, and workspace preparation to facilitate a smooth transition.
- Oversee department logistics, facilities coordination, records management, procurement activities, and operational resources while partnering with university service departments to resolve issues and support business continuity.
- Plan and coordinate department meetings, leadership retreats, training sessions, and special events by managing logistics, communications, vendor relationships, and event execution from planning through completion.
- Maintain confidential legal records, executive correspondence, and departmental documentation while ensuring compliance with university policies, records retention standards, and confidentiality requirements.
- Identified and implemented process improvements that streamlined administrative workflows and supported departmental goals through targeted research and reporting.
Associate Project Manager
CONNECTRN
01.2023 - 12.2023
- Conducted operational audits of vendor and internal team performance, identifying process gaps and implementing improvements that contributed to 50% growth in the QA program.
- Monitored KPIs and performance metrics using Salesforce CRM to identify trends and opportunities for workflow optimization, enhancing operational effectiveness.
- Managed operational data and stakeholder communications through Salesforce CRM, ensuring accurate documentation and facilitating cross-functional collaboration.
- Presented quantitative and qualitative findings to leadership to inform strategic decision-making and drive continuous improvement initiatives.
Credentialing Coordinator
CONNECTRN
01.2022 - 12.2023
- Managed credentialing operations, including licensure verification, background checks, and maintaining accurate records within Salesforce CRM to ensure regulatory compliance and data integrity.
- Collaborated with product and program teams to improve credentialing workflows and operational efficiency.
- Supported internal and external audits by maintaining accurate documentation and ensuring compliance readiness.
- Acted as a resource for stakeholders regarding credentialing requirements, policies, and compliance standards.
Credentialing/HR Coordinator | Assistant to the Associate Administrator of General Pediatrics
THE JOHNS HOPKINS UNIVERSITY
01.2021 - 12.2022
- Supported faculty, fellows, and medical staff through credentialing, onboarding, and HR operations while ensuring compliance with institutional and regulatory requirements.
- Developed and maintained departmental policies, managed reappointment processes, and maintained employee records.
- Processed payroll, ISR requests, and SAP master data updates while ensuring data accuracy and operational integrity.
- Generated monthly reports and workforce analytics to support leadership decision-making and departmental planning.
- Improved operational efficiency through process enhancements and consistent compliance management.
Administrative Coordinator
THE JOHNS HOPKINS UNIVERSITY
01.2019 - 12.2021
- Coordinated calendar management, operational activities, and stakeholder communication for executive-level physicians and administrators to enhance operational efficiency.
- Acted as a liaison between providers, departments, and external partners to facilitate collaboration and service delivery.
- Facilitated fellowship recruitment and onboarding processes, ensuring candidates received comprehensive support throughout their applications.
- Oversaw credentialing, onboarding, and electronic records administration for faculty and staff, ensuring compliance and operational readiness.
- Coordinated the transition and operational launch of a new clinical practice location.
Patient Service Coordinator II/III
THE JOHNS HOPKINS HOSPITAL
01.2014 - 12.2019
- Managed patient scheduling, insurance verification, pre-authorizations, and registration processes, ensuring seamless operations in high-volume healthcare environment.
- Partnered with insurance providers to resolve authorization issues and support continuity of care.
- Trained and onboarded new staff members, enhancing team effectiveness and service delivery.
- Coordinated patient flow across clinical and surgical care areas, optimizing patient experience and efficiency.
- Acted as the primary point of contact for patients and families, providing communication and support throughout the care process.
Education
Master of Business Administration - MBA Candidate
SOUTHERN NEW HAMPSHIRE UNIVERSITY
08-2026
Bachelor of Science - Interdisciplinary Studies, Biology & Health Education
COPPIN STATE UNIVERSITY
01-2011
Skills
- Operational Strategy & Execution
- Project and Program Leadership
- Process Improvement
- Strategic Planning
- Compliance Management
- Data Analysis & Reporting
- Stakeholder Engagement
- Cross-Functional Collaboration
- Change Management
- Organizational Effectiveness
- Executive Operations
- Resource Management
- Performance Analytics
- Team Leadership
- Organizational Development
- Microsoft Office Suite
- Database Management
- Document Management
- Document Preparation
- Virtual Collaboration
- Microsoft Teams
- Learning Management
- Educational Coordination
- Talent Management
- Executive Communications
Certification
- THE JOHNS HOPKINS CAREY BUSINESS SCHOOL, Executive Presence, Foundations of Leadership and Management, Academy for Women and Leadership
- CIMA, Emotional Intelligence, Leading vs. Managing
Timeline
Sr. Administrative Coordinator
THE JOHNS HOPKINS UNIVERSITY
01.2023 - Current
Associate Project Manager
CONNECTRN
01.2023 - 12.2023
Credentialing Coordinator
CONNECTRN
01.2022 - 12.2023
Credentialing/HR Coordinator | Assistant to the Associate Administrator of General Pediatrics
THE JOHNS HOPKINS UNIVERSITY
01.2021 - 12.2022
Administrative Coordinator
THE JOHNS HOPKINS UNIVERSITY
01.2019 - 12.2021
Patient Service Coordinator II/III
THE JOHNS HOPKINS HOSPITAL
01.2014 - 12.2019
Master of Business Administration - MBA Candidate
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Bachelor of Science - Interdisciplinary Studies, Biology & Health Education
COPPIN STATE UNIVERSITY