Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Jessica Evans

Mena,AR

Summary

Operations executive with 15+ years of experience building, scaling, and stabilizing growth-stage organizations across regulated industries including retail energy, compliance, and financial services. Proven track record of transforming executive vision into operational infrastructure that drives measurable revenue growth, margin expansion, and organizational scalability. Recognized for building operational frameworks from the ground up, leading cross-functional teams across technology, compliance, marketing, sales, and customer lifecycle operations. Successfully scaled customer portfolios from 2,500 to more than 25,000 customers while improving operational efficiency, reducing churn, and strengthening profitability. Experienced in startup and turnaround environments requiring rapid infrastructure development, process optimization, and disciplined execution to support aggressive growth initiatives.

Results-driven operations professional with proven track record in optimizing business processes, enhancing productivity, and leading high-performing teams. Adept at strategic planning, resource management, and driving operational efficiency in dynamic environments. Strong focus on collaboration and adaptability, leveraging leadership skills to align teams with organizational goals and deliver tangible outcomes. Known for reliability, decisive problem-solving, and fostering culture of continuous improvement.

Overview

19
19
years of professional experience

Work History

Chief Operating Officer / Vice President of Operations

Powervine Energy / Trieve LLC
01.2018 - Current
  • Scaled customer portfolio from ~2,500 to over 25,000 customers through operational infrastructure and broker channel expansion.
  • Increased net margin by 12% within 12 months through vendor renegotiation, automation initiatives, and disciplined cost management.
  • Reduced customer churn from approximately 5% to under 2.5% within six months by redesigning renewal and retention processes.
  • Improved revenue by 9% year-over-year through operational alignment across sales, marketing, compliance, and customer support.
  • Led development of proprietary internal systems including CRM platforms, broker portals, and customer engagement tools.
  • Built executive KPI dashboards, operational reporting frameworks, and performance scorecards.
  • Directed vendor strategy across EDI providers, billing platforms, marketing vendors, and operational service partners.

Vice President of Compliance & Operations

Bright Source Solutions
01.2013 - 01.2016
  • Designed governance frameworks, compliance programs, and operational SOPs for multi-state retail energy suppliers.
  • Led operational buildouts for organizations entering new deregulated markets.
  • Delivered 8–16% revenue growth across client portfolios within 12–24 months through operational redesign and retention improvements.
  • Directed vendor selection, technology implementation, and hiring of operational leadership teams.

Vice President, Customer Care & Retention

Glacial Energy
01.2007 - 01.2013
  • Built and scaled customer care and retention functions supporting multi-state retail energy operations.
  • Developed KPI dashboards tracking churn, renewal performance, and service-level metrics.
  • Implemented retention strategies improving customer lifecycle performance and reducing attrition.
  • Led CRM implementation and standardized QA, training, and performance management frameworks.

Education

Business Administration Coursework

Skills

  • Operational Strategy & Execution
  • Organizational Scaling & Infrastructure Development
  • P&L Support & Margin Expansion
  • Customer Lifecycle & Retention Optimization
  • Process Design & Workflow Automation
  • KPI Development & Executive Performance Dashboards
  • Cross-Functional Leadership & Change Management
  • Technology & CRM Implementation Oversight
  • Vendor Negotiation & Strategic Cost Management
  • Operational Turnarounds & Growth Acceleration
  • Remote & Distributed Team Leadership
  • Regulatory & Compliance Operations
  • Operations management
  • Cross-functional teamwork
  • Executive leadership
  • Compliance management
  • Performance management
  • Cross-functional collaboration
  • Risk management
  • Operations oversight
  • Business forecasting
  • Recruitment and retention
  • Business development
  • Planning and execution
  • Acquisition integration
  • Channel management
  • Marketing expertise
  • Revenue growth

Timeline

Chief Operating Officer / Vice President of Operations

Powervine Energy / Trieve LLC
01.2018 - Current

Vice President of Compliance & Operations

Bright Source Solutions
01.2013 - 01.2016

Vice President, Customer Care & Retention

Glacial Energy
01.2007 - 01.2013

Business Administration Coursework

Jessica Evans