Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Quote
Languages
Timeline
Hi, I’m

Quantel Williams

Project Management| Associate Director of Operations & Training
Atlanta,GA
Quantel Williams

Summary

Experienced operations and training leader with a proven track record in account management, project execution, and leadership development. I am skilled at driving performance improvement, fostering cross-functional collaboration, and delivering results in dynamic environments. Demonstrated ability to streamline processes, enhance team productivity, and secure high-value business partnerships. Seeking to bring project and account management expertise to organizations prioritizing growth and innovation.

Professional with strong background in overseeing client relationships and driving project success. Skilled in strategic planning, resource allocation, and problem-solving. Known for fostering team collaboration, adapting to changing needs, and consistently achieving results. Expertise in client communication, budget management, and project coordination. Dependable and results-focused, ensuring seamless project execution and client satisfaction.

Overview

10
years of professional experience
3
Certification

Work History

CyrusOne

Engineer Administrative Manager
06.2024 - Current

Job overview

  • Manage high-profile engineering projects, ensuring alignment with client goals and timelines
  • Collaborate with internal teams to oversee resource allocation and project deliverables
  • Drive operational efficiency through process improvement strategies
  • Maintain open communication with clients to provide updates and address concerns proactively
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Wrote, reviewed and edited technical document in accordance with template requirements.

VXI Global Solutions LLC

Associate Director of Training
12.2021 - 06.2024

Job overview

  • Oversaw training programs for six clients across domestic and international locations
  • Designed and implemented leadership development plans, improving team performance and retention
  • Led the launch of new business lines, ensuring seamless transitions and operational readiness
  • Collaborated with cross-functional teams to address challenges and align training with business goals

VXI Global Solutions LLC

Special Project Lead – Amazon Dispatch Pilot
09.2022 - 01.2023

Job overview

  • Led a pilot program assisting Amazon drivers, spearheading team of six dispatch specialists.
  • Managed end-to-end project tasks, from hiring and training to daily operational oversight
  • Delivered exceptional results, securing long-term business with Amazon
  • Applied data analysis and feedback to optimize dispatch operations and enhance driver experience
  • Streamlined project management processes by implementing Agile methodologies and improving team communication.
  • Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.

VXI Global Solutions LLC

Operations Manager
08.2020 - 01.2022

Job overview

  • Supervised large teams and achieved operational excellence by driving KPIs
  • Developed team leaders through coaching and strategic performance management
  • Reduced departmental expenses by analyzing budgets and optimizing processes

Conduent

Supervisor
03.2017 - 08.2020

Job overview

  • Managed team workflows, ensuring quality standards and performance targets were met
  • Conducted team briefings, aligned staff with organizational goals, and fostered a culture of accountability

ShoreTek

Training Supervisor
08.2014 - 03.2017

Job overview

  • Delivered training sessions, developed instructional materials, and supported leadership development
  • Ensured compliance with company policies and optimized training effectiveness

Education

Coastal Carolina University
Conway, SC

Bachelor's Degree from Business Management
07-2018

University Overview

  • Honor Roll
  • Graduated with distinction (cum laude)
  • Professional Development: Business management.

Horry Georgetown Technical College

Associate degree from Business Management
05.2012

University Overview

  • Graduated with distinction (Cuma Sum Laude)
  • Honors Society Member

Skills

  • Project & Account Management
  • Leadership Development
  • Training & Content Development
  • Client Relationship Building
  • Operational Strategy & Execution
  • Cross-Functional Team Management
  • Process Improvement & Quality Assurance
  • Data Analysis & Reporting
  • Solutions development
  • Productivity improvement specialist
  • Resource planning and allocation
  • Personable
  • High-pressure environments
  • Policies and procedures implementation
  • Multi-site operations
  • Department management
  • Strategic thinking
  • Operational efficiency
  • Project scheduling
  • Scope management

Accomplishments

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

  • Project Management Professional (PMP)
  • OSHA Certified
  • Microsoft Office Specialist (MOS) Certification
  • Certified ScrumMaster (CSM) – Scrum Alliance.
Availability
See my work availability
Not Available
Available
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wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson

Languages

English

Timeline

Engineer Administrative Manager
CyrusOne
06.2024 - Current
Special Project Lead – Amazon Dispatch Pilot
VXI Global Solutions LLC
09.2022 - 01.2023
Associate Director of Training
VXI Global Solutions LLC
12.2021 - 06.2024
Operations Manager
VXI Global Solutions LLC
08.2020 - 01.2022
Supervisor
Conduent
03.2017 - 08.2020
Training Supervisor
ShoreTek
08.2014 - 03.2017
Horry Georgetown Technical College
Associate degree from Business Management
Coastal Carolina University
Bachelor's Degree from Business Management
Quantel WilliamsProject Management| Associate Director of Operations & Training