ALLYC PRADO
Bridgeport ,CT
Summary
Dedicated professional with a strong track record in relationship building and time management within dynamic environments. Proven ability to deliver exceptional service with precision, effectively meeting customer needs. Committed to enhancing customer satisfaction and fostering long-term loyalty through attentive and responsive engagement. Consistently striving for excellence in every interaction contributes to a positive and productive workplace.
Overview
18
18
years of professional experience
Work History
Server
Fairfield Pizza
Stratford, CT
08.2025 - Current
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders efficiently, maintaining accuracy and timely delivery.
- Trained new servers on menu items, service standards, and operational procedures.
- Collaborated with kitchen staff to coordinate meal timing and special requests effectively
- Demonstrated multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Chef
Taste of Brazil Cuisine
Huntington Beach, CA
10.2021 - 01.2024
- Retained consistent quality and high accuracy when preparing dishes every day.
- Chopped, diced and sliced vegetables ahead of rush periods.
- Grilled and deep fried various foods
- Replenished food items from inventory and rotated ingredients.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Used standardized recipes and other instructions to prepare food.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Achieved consistently high customer scores due to exceptional service.
Multitask
Go Express
Santa Rosa, CA
03.2020 - 03.2021
- Planned optimal routes to minimize delays and maximize time efficiency.
- Operated delivery vehicles 5 days per week.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
- Consulted with customers to gain feedback and address concerns with products or services.
- Delivered goods and services to customers on time and in excellent condition.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Server
Brasil BBQ
Petaluma, CA
09.2019 - 03.2020
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
- Calculated charges, issued table checks and collected payments from customers.
- Greeted newly seated guests quickly and efficiently.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Airport Agent
Azul Brazilian Airlines
Goiania, GO
09.2017 - 11.2018
- Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
- Assembled and issued required documentation, such as tickets, travel insurance policies and itineraries.
- Provided clients with assistance in preparing required travel documents and forms.
- Noted possible security issues and performed additional reviews.
- Completed routine and incident-related documentation.
- Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
- Managed all security operations at airport facility.
Bilingual Receptionist
Hotel Nacional
Porangatu, Goias
01.2008 - 07.2010
- Searched individuals and baggage for devices, weapons and other prohibited items.
- Responded to emergency situations quickly to minimize risk and injury.
- Designed action plans to respond to emergency situations.
- Contacted customers to advise on travel conveyance changes and to confirm reservations.
- Researched and resolved all customer issues.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Backed up team members by translating documents and offering interpretation services for important conversations.
- Helped visitors feel welcome with positive communication style and advanced interpretation abilities.
- Provided clerical support to all team members to improve office efficiency and enhance productivity.
- Scheduled and confirmed appointments.
- Organized and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff and leaders.
- Greeted customers, answered general questions and directed to appropriate locations.
- Processed payments and updated accounts to reflect balance changes.
Education
Bachelor - International Relations
Pontificia Universidade Católica De Goiás
Goiania, GOAssociate Of Science - Medical Assistant
Housatonic Community College
Bridgeport, CTHigh School -
Montgomery High School
Santa Rosa, CAAssociate of Arts - Culinary Arts
Faculdade Cambury
Goiânia, GoiásAssociate of Arts - Architecture
Pontifícia Universidade Católica De Goiás
Goiânia, GoiásSkills
- Multitasking
- Team-oriented
- Critical thinking
- Organization
- Decision-making
- Relationship building
- Project multitasking and prioritization
- Leadership
- Problem resolution
- Communication
- Working collaboratively
- Friendly, positive attitude
- Flexible
- Project planning
- Dish preparation
- Culinary Art
- Food preparation
Activities
- Educational and Cultural Exchange programs in California in 2010/2011 as an exchange student and in London, UK as a fashion student for a couple of months in 2013.
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Timeline
Server
Fairfield Pizza
08.2025 - Current
Chef
Taste of Brazil Cuisine
10.2021 - 01.2024
Multitask
Go Express
03.2020 - 03.2021
Server
Brasil BBQ
09.2019 - 03.2020
Airport Agent
Azul Brazilian Airlines
09.2017 - 11.2018
Bilingual Receptionist
Hotel Nacional
01.2008 - 07.2010
Associate of Arts - Culinary Arts
Faculdade Cambury
Associate of Arts - Architecture
Pontifícia Universidade Católica De Goiás
Bachelor - International Relations
Pontificia Universidade Católica De Goiás
Associate Of Science - Medical Assistant
Housatonic Community College
High School -
Montgomery High School